Senior Clinical Account Specialist - Honolulu, Hawaii - Biosense Webster, Inc.
Company: Disability Solutions
Location: Honolulu
Posted on: May 5, 2024
Job Description:
Biosense Webster, Inc., a member of Johnson & Johnson's Family
of Companies, is recruiting for a Senior Clinical Account
Specialist to support the Honolulu, HI territory. At Biosense
Webster, Inc. we have one goal - to ensure those with cardiac
arrhythmias can live the lives they want. This means transforming
the latest advancements in electrophysiology into a suite of tools
that empowers physicians with a range of treatments for the best
outcomes. Quality products and approaches are achievable only
through collaboration with the smartest minds in electrophysiology.
For more than 30 years, we've been the global market leader in the
science and technology of cardiac arrhythmia treatment, working
with thousands of electrophysiologists to identify and develop
diagnostic and treatment tools. And through onsite training, online
courses and our global education centers, we work together to set
new standards every day. Learn more about Biosense Webster at and
follow us on . Atrial fibrillation (AFIB) is a quivering or
irregular heartbeat (arrhythmia) that can lead to blood clots,
stroke, heart failure and other heart-related complications. 20
million people around the world suffer from AFIB each year.
Biosense Webster, Inc. is the global leader in the science of
diagnosing and treating heart rhythm disorders. The company
established its leadership in electrophysiology with the
development of the first real-time, 3D cardiac mapping and
navigation technology, as well as the first electrophysiology
catheter. The introduction of the company's CARTO-- 3 System in
2009 revolutionized 3D mapping technology by increasing the
accuracy, speed, and efficiency of the cardiac ablation procedure.
As the Senior Clinical Account Specialist, you will:
- Provide expert clinical product and technical assistance and
training to physicians and EP Lab Staff on the effective use of
BWI's systems and catheter equipment (e.g., The CARTO-- System and
associated software modules and RF generator) during case
procedures within an assigned geography, and in a manner that leads
to meeting and exceeding business goals.
- Educate customers on all BWI products to optimize effective
usage by providing technical and clinical information and
in-service training.
- Collaborate with peers to share best practices to increase
value for customers.
- Use consultative selling techniques to identify potential sales
opportunities within the account.
- Creates awareness of BWI solutions and facilitates Territory
Sales Manager (TM) contact with the key decision makers to drive
incremental business.
- Maximize customer case support capability through proper
planning and scheduling techniques.
- Drive collaboration and maintain consistent, open lines of
communication across the assigned responsibilities with the local
team/Pod (i.e. TM and other CAS), as well as the support team (i.e.
Ultrasound CAS, FSE, RBD) and other internal and external
partners.
- Develop and share best practices with US Field Sales and
Service colleagues and internal partners.
- Develop and grow mutually beneficial customer relationships
within and beyond the EP lab, including, but not limited to
physicians, nurses and technicians, clinical and hospital
administrators and staff.
- Stay current on company products instructions for use (IFU),
best practices and technical troubleshooting, as well as relevant
scientific clinical literature and new product information.
- Prioritize and appropriately respond to requests in a
high-stress environment.
- Maintain composure and problem-solving focus during stressful
interactions.
- Engage in diagnostic dialogue with multiple internal and
external business partners and stakeholders, and formulate
solutions based on dialogue and input gained during session.
- Provide mentoring for new BWI commercial team members as
requested.
- Respond daily to requests by email and voicemail from
customers, practitioners and partners.
- Perform administrative work, including managing account
documentation, compliance training requirements, expense reporting,
and Company system input.
- Maintain Safe Fleet standards according to Company
guidelines.
- Communicate business related issues or opportunities to next
management level.
- Ensure subordinates follow all Company guidelines related to
Health, Safety and Environmental practices and that all resources
needed to do so are available and in good condition.
- Ensure personal and Company compliance with all Federal, State,
local and Company regulations, policies, and procedures.
- Perform other duties assigned as needed. The anticipated base
pay range for this position is $80K to $120K The Company maintains
a highly competitive sales incentive compensation program. Under
current guidelines, this position is eligible for participation in
this program in accordance with the terms of the applicable plan.
This position is eligible for a company car through the Company's
FLEET program. OR This position is eligible for a car allowance
through the Company's Fleet program.
- Employees and/or eligible dependents may be eligible to
participate in the following Company sponsored employee benefit
programs: medical, dental, vision, life insurance, short- and
long-term disability, business accident insurance, and group legal
insurance.
- Employees may be eligible to participate in the Company's
consolidated retirement plan (pension) and savings plan
(401(k)).
- This position is eligible to participate in the Company's
long-term incentive program.
- Employees are eligible for the following time off
benefits:
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who
reside in the State of Washington - up to 56 hours per calendar
year
- Holiday pay, including Floating Holidays - up to 13 days per
calendar year
- Work, Personal and Family Time - up to 40 hours per calendar
year Additional information can be found through the link below.
For additional general information on Company benefits, please go
to: -
Keywords: Disability Solutions, Honolulu , Senior Clinical Account Specialist - Honolulu, Hawaii - Biosense Webster, Inc., Healthcare , Honolulu, Hawaii
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