Account Servicing Advocate I
Company: HMSA
Location: Honolulu
Posted on: May 2, 2024
Job Description:
- Resolve enrollment, eligibility and billing issues and
inquiries timely and accurately from members, employer groups and
third party administrators by phone, email and written
correspondence by:
- Researching and collaborating with other units or departments
to find a solution
- Accurately updating member records
- Contacting external partners who provide services for/to HMSA's
members
- Providing member or group education on enrollment, billing
(bill resentment) and bill payment
- Support unit in performing enrollment and billing
reconciliations activities for purpose of identifying discrepancies
and initiating accurate and timely correction/resolution of
internal as well as external processing systems.
- Support unit in daily enrollment functions to include
processing of enrollments, disenrollment's and maintenance for
members.
- Perform quality assurance audits of customer inquiries and
member updates within constrained timeframes. Based on patterns or
risk assessment, recommend improvement opportunities to provide
processing efficiency and increase customer satisfaction. These can
include but are not limited to identifying processing or servicing
issues that can be addressed by a system or a workflow
solution
- Training and Development
- Performs all other miscellaneous responsibilities and duties as
assigned or directed.
Keywords: HMSA, Honolulu , Account Servicing Advocate I, Other , Honolulu, Hawaii
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