Sales Lead - HOKA
Company: Deckers Brands
Location: Honolulu
Posted on: May 3, 2024
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Job Description:
At HOKA, we believe in the transformational power of running and
the joy and optimism that movement brings. We are driven by our
passion for our Brand and products, and we want to share it with as
many people as possible. Whether you're a pro runner, first-miler,
mountain roamer, or neighborhood walker, HOKA is here to empower
you to take flight and find joy in movement. We celebrate diversity
of your background, your experiences, and your unique identity. We
are committed to ensuring an inclusive and equitable workplace
where all employees can come as they are. We believe that when we
bring our different perspectives to work, we are truly better
together. -
-SUMMARYOur Sales Leads with Keys are integral to the success of
the HOKA Brand. As a Sales Lead with Keys, you serve as the Manager
on Duty during your shift and are responsible for driving business
KPIs during your shift. You're responsible for the opening and
closing of the store and partner closely with store management to
provide the best possible customer experience. You regularly share
your passion and love for our products and invite everyone into the
HOKA community through amazing customer service.
-DESCRIPTIONAs a Sales Lead with Keys, you serve as the Manager on
Duty during your shift and are responsible for setting and driving
sales and service targets and motivating your team members to work
together to achieve store goals. You create personalized shopping
experiences that educate our customers about our Brand and
products. You understand the importance of being a HOKA Expert and
stay current on all products and product technology and ensure that
all customer questions are addressed accurately and responded to
before they leave the store. You maintain and model an optimistic
and energetic attitude with team members and customers and promote
the store and Brand image in all interactions.You know how to
operate the cash register, handle money accurately, check inventory
daily, and ensure products are stocked and merchandised according
to Brand standards. You are also responsible for opening and
closing the store and securing all assets and serve as the Manager
on Duty during shifts in which the Store Manager and Assistant
Store Manager are absent. You maintain a clean and well-organized
back-stock and employee break area. You actively contribute to a
positive work environment, recognize outstanding performance from
your team members, and maintain a respectful workplace.CORE
COMPETENCIESAs an effective Sales Lead with Keys, you know how
to:Function as the Manager on Duty during your shift and drive key
hourly business targets such as sales, conversion, ATV, customer
capture, and NPS.Ensure and model the highest level of customer
service possible, as outlined in the HOKA Expert Service
Program.Prioritize Brand and product knowledge training and share
this knowledge in customer interactionsCommunicate effectively with
customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognitionSupport
community by helping with in-store events and local outreach.Assist
in store administration and operations including compliance with
policies and procedures.Support key initiatives and retail programs
that enhance the customer journey.Respond to problems or difficult
situations with professionalism.Think critically to solve problems
and approach challenges with agility.KEY QUALIFICATIONSTwo (2)
years retail experience preferred.High School Diploma or GED.
Excellent communication skills and ability to convey the HOKA and
Deckers Brands Vision, Mission, and Values to your team members and
customers.Highly motivated team player and self-starter.Ability to
prioritize and multi-task in a fast-paced environment.ADDITIONAL
REQUIREMENTS -Flexibility of schedule and hours to meet the needs
of the business. Valid State or Federal Identification.As part of
our HOKA Family, you belong to more than a performance lifestyle
Brand. From our corporate offices to our retail stores across the
globe, we value giving people the freedom to pursue their passions,
express their individuality, and are committed to helping them
succeed. We're proud to offer a wide range of benefits to best
recognize the important role each person plays in the Deckers
Brands mission. You'll discover many benefits of working at Deckers
Brands including competitive pay, discounts, perks, global
contests, as well as opportunities for growth and
development.$18.00 - $20.00 hourlyThe pay rate posted reflects the
pay target for new hire salaries for this role in our Ala Moana
location. Individual pay will be determined by location and
additional factors, including job related skills, experience, and
relevant education or training. Your recruiter can share more about
the specific salary for your preferred location during the hiring
process.Diversity and inclusion are key to our success. We are
proud to be an equal opportunity employer and our employees are
people with different strengths, experiences and backgrounds who
share a passion for our brands. We welcome qualified applicants
regardless of their race, color, religion, sex, sexual orientation,
gender identity, gender expression, national origin, age, military,
or veteran status, mental or physical disability, medical condition
and all of the other beautiful parts of your identity. If you need
reasonable adjustments at any point in the application or interview
process, please let us know. We know that creating space for people
to identify themselves in the way in which they choose affirms our
individual value and promotes a culture of mutual respect. Please
feel free to let us know in your application which pronouns you
use, for example: she/her/hers, he/him/his, they/them/theirs. From
our corporate offices to our global retail stores, there's a
curious, independent spirit that's distinctively Deckers Brands.
We're about giving people the freedom to pursue their passions. And
we're committed to helping them succeed; to become their best
selves. That's why we're about more than work, the 9 to 5 or daily
grind. We're about opportunity - opportunity to create, to grow and
to have an impact. -As we work to become better at everything we
do, how we better the world matters, too. Our products and brands
are loved, no doubt about it. But the difference we make in
people's lives begins with our people, right here at Deckers
Brands. We're adventurous, spirited, unafraid of new challenges and
willing to take chances. We are always ready to rally around a
cause.
Put simply, we want all of our people to thrive - to reach their
full potential and have fun while doing it. Because in the end,
Deckers thrives when our people thrive.
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Keywords: Deckers Brands, Honolulu , Sales Lead - HOKA, Sales , Honolulu, Hawaii
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