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Manager, ACAA Compliance

Company: Hawaiian Airlines
Location: Honolulu
Posted on: November 22, 2021

Job Description:

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our 'ohana--and be a part of an exciting team of professionals dedicated to serving our--kama'--ina--and introducing our islands to the world! Key Responsibilities

  • Responsible for the development and implementation of high profile strategic and operational projects, writing policies and procedures, and conducting training in support of Hawaiian's commitment to provide seamless service for our Passengers with Disabilities
  • Edit/Write/Develop customer service policies and procedures for the library of customer service manuals as they relate to the ACAA (Air Carrier Access Act) and other related areas
  • Working with FAA, DOT, auditors and other audit personnel and regulatory agencies as required to support Hawaiian Airlines
  • Effectively applies project management methodology and provides guidance, bulletins/alerts, and customer/guest feedback in a timely manner
  • ACAA Liaison with other HA Business Units, Training and Development, I. T., Marketing, Legal, Safety and Security, Supply Chain, Corporate Real Estate, and Finance as well as airport vendors
  • Advise on ACAA related topics including communication and policy development
  • Represent Hawaiian at assigned industry forums as needed to manage ACAA requirements
  • Represents Airport Operations in cross-divisional projects and ensures operational needs are met
  • Practices safety conscious behaviors in all operational processes and procedures
  • Tactical assistance to Airport Operations frontline
  • Ad hoc projects and responsibilities as required to support Customer Service initiatives Requirements Minimum Requirements
    • Bachelor's Degree or equivalent experience
    • 2 years Project Management experience
    • Experience in ACAA or ADA regulations and compliance
    • Able to analyze data and performance measurements
    • Excellent planning and organizational skills, strong verbal and written communication skills
    • Excellent interpersonal and collaboration skills required to work with different levels of business leadership, business users and functional teams
    • Ability to create and provide status updates, reports and deliver presentations
    • Demonstrated ability to communicate, coordinate, manage, and interact with all levels in all divisions/functions, from Senior Management to frontline personnel
    • Proven project management experience and be proficient in MS Office: Word, Excel, PowerPoint, Outlook and MS Project
    • Travel may be required
    • Must have received the COVID Vaccine by date of hire **All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.Preferred Qualifications
      • 4 years experience with airport operations
      • 2 years technical writing experience
      • Experience interpreting U.S. DOT 14 CFR Part 382 regulations
      • Experience working with disability advocacy organizations or disability communityAbout Hawaiian AirlinesHawaiian -- has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys byCond-- Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i.Now in its 92nd year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawai'i and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti.

        The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe .Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com . Follow Hawaiian's Twitter updates (@HawaiianAir ), become a fan on Facebook (Hawaiian Airlines ), and follow us on Instagram (hawaiianairlines ). For career postings and updates, follow Hawaiian'sLinkedIn page.For media inquiries, please visit Hawaiian Airlines' online newsroom .
        • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
        • Please view Equal Employment Opportunity Posters provided by OFCCP here .
        • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hawaiian Airlines, Honolulu , Manager, ACAA Compliance, Accounting, Auditing , Honolulu, Hawaii

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