Senior Collections Representative

Company: University of Hawaii FCU
Location: Honolulu
Posted on: May 14, 2022

Job Description:

DO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members. Over 200% Match 401k --- 100% Paid Medical --- 35 Paid Days Off Enjoy these benefits, competitive pay, and more as a University of Hawai`i Federal Credit Union employee! JOIN US! We look forward to hearing from you. Position Title: Senior Collections Representative Department: Credit FLSA Classification: Non-Exempt Reports to: Credit Manager Position Purpose : This position works with members with complex and difficult delinquent loans as well as negative share accounts on repayment schedules and return items; stays abreast of collection laws, and minimizes loan delinquency through regular contact and follow-up. Essential Functions :

• Contacts, by phone or mail, members with delinquent accounts in order to establish a mutually agreeable payment schedule on a regular basis.
• Responsible for accurate and complete maintenance and documentation of all actions taken both verbal and written transactions.
• Works with attorneys, third-party vendors, such as collateral protection and repossession companies; regarding repossessions, collections, garnishments and bankruptcy cases.
• Follows up on loan payments made with non-sufficient funds and insufficient payroll deductions and periodic payments.
• Processes credit bureau disputes.
• Educates members on how to pay their debts in a timely manner.
• Identifies potential troubled members, and negotiate payment options.
• Responsible for accurately updating collection reports in a timely manner.
• Follows established collections procedures and prepares and mails all delinquent loan reminder notices.
• Prepares, processes, and maintains appropriate documents for charged-off loans, auto repossessions, and bankruptcies.
• Researches loan payments to ensure that the member receives full and complete explanation of the status of his/her loan.
• Researches automatic payment changes that may affect the status of a loan payment.
• Responsible for maintaining accurate collection records and files.
• Assists members in completing documents for filing (CDI & CLI) insurance claims.
• Submits appropriate documents for collateral protection insurance coverage.
• Evaluates and gathers information on delinquent accounts submitted for workouts.
• Performs other duties as needed. Performance Standards :
  • Provides excellent member service (internally & externally).
  • Maintain reasonable delinquency ratio.
  • Maintain & document of all member interactions taking place during collection efforts.
  • Accurate and timely follow-up on delinquent accounts. Qualifications : Education/Certification: High school diploma or GED is required. Required Knowledge: Basic understanding of MS Office Suite. Basic knowledge of credit union programs. Knowledge of state and federal collection regulations. Experience Required: Four to five years lending and collection experience. Skills/Abilities: Excellent verbal and written communication skills. Able to navigate and properly utilize the core collections system. Negotiating skills. Analytical and problem-solving skills. Activities and Requirements of this Position : Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers. Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly. Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products. Hearing: Able to hear average or normal conversations and receive information. Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs. Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables. Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator. Language Ability: Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary. Working Conditions : Air-conditioned, smoke-free office setting. Attendance Requirements : Please note that scheduled attendance requirements may change due to business needs. Business Hours : Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
    
    
    
    PI176242852

Keywords: University of Hawaii FCU, Honolulu , Senior Collections Representative, Accounting, Auditing , Honolulu, Hawaii