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Senior Collections Representative

Company: University of Hawaii FCU
Location: Honolulu
Posted on: August 5, 2022

Job Description:

DO YOU WANT TO MAKE A DIFFERENCE?Join a spirited, dynamic team with Hawai i s leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Senior Collections Representative Department: Credit FLSA Classification: Non-Exempt Reports to: Credit ManagerEmployee BenefitsIn addition to competitive pay, we are proud to offer a comprehensive benefits package.

  • Paid Employee Medical And Dental Insurance; UHFCU pays 100% Of The Base Employee Coverage
  • Medical and Dental Plan Premium Waiver Option
  • Eleven (11) Company Paid Federal Holidays Plus Four (4) Company Paid Personal Holidays
  • Eligible to Earn Ten (10) Days Paid Vacation; Increases With Years Of Service
  • Paid Sick Leave
  • 401(k) Retirement With Employer Match And Profit Sharing
  • Employee Loan Discount
  • UHFCU Subsidizes 50% For Monthly Bus Pass
  • Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
  • Credit Union-Paid Benefits Such As Group Term Life With AD&D Insurance, Long Term Disability Insurance And Long Term Care Insurance
  • Employee Assistance Program (EAP)
  • Internal and External Professional Development Opportunities
  • And Many More!Position Purpose:This position works with members with complex and difficult delinquent loans as well as negative share accounts on repayment schedules and return items; stays abreast of collection laws, and minimizes loan delinquency through regular contact and follow-up. Essential Functions:
    • Contacts, by phone or mail, members with delinquent accounts in order to establish a mutually agreeable payment schedule on a regular basis.
    • Responsible for accurate and complete maintenance and documentation of all actions taken both verbal and written transactions.
    • Works with attorneys, third-party vendors, such as collateral protection and repossession companies; regarding repossessions, collections, garnishments and bankruptcy cases.
    • Follows up on loan payments made with non-sufficient funds and insufficient payroll deductions and periodic payments.
    • Processes credit bureau disputes.
    • Educates members on how to pay their debts in a timely manner.
    • Identifies potential troubled members, and negotiate payment options.
    • Responsible for accurately updating collection reports in a timely manner.
    • Follows established collections procedures and prepares and mails all delinquent loan reminder notices.
    • Prepares, processes, and maintains appropriate documents for charged-off loans, auto repossessions, and bankruptcies.
    • Researches loan payments to ensure that the member receives full and complete explanation of the status of his/her loan.
    • Researches automatic payment changes that may affect the status of a loan payment.
    • Responsible for maintaining accurate collection records and files.
    • Assists members in completing documents for filing (CDI & CLI) insurance claims.
    • Submits appropriate documents for collateral protection insurance coverage.
    • Evaluates and gathers information on delinquent accounts submitted for workouts.
    • Performs other duties as needed.Performance Standards:
      • Provides excellent member service (internally & externally).
      • Maintain reasonable delinquency ratio.
      • Maintain & document of all member interactions taking place during collection efforts.
      • Accurate and timely follow-up on delinquent accounts.Qualifications:Education/Certification: High school diploma or GED is required.Required Knowledge: Basic understanding of MS Office Suite. Basic knowledge of credit union programs. Knowledge of state and federal collection regulations.Experience Required: Four to five years lending and collection experience.Skills/Abilities: Excellent verbal and written communication skills. Able to navigate and properly utilize the core collections system. Negotiating skills. Analytical and problem-solving skills. Activities and Requirements of this Position:Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers.Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly.Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.Hearing: Able to hear average or normal conversations and receive information.Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs. Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.Language Ability: Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.Working Conditions:Air-conditioned, smoke-free office setting. Attendance Requirements:Please note that scheduled attendance requirements may change due to business needs.Business Hours:Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.

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Keywords: University of Hawaii FCU, Honolulu , Senior Collections Representative, Accounting, Auditing , Honolulu, Hawaii

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