Collections Representative

Company: University of Hawaii FCU
Location: Honolulu
Posted on: September 22, 2022

Job Description:

DO YOU WANT TO MAKE A DIFFERENCE?Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Credit Representative Department: Credit FLSA Classification: Non-ExemptReports to: Credit ManagerEmployee BenefitsIn addition to competitive pay, we are proud to offer a comprehensive benefits package.Paid Employee Medical And Dental Insurance; UHFCU pays 100% Of The Base Employee CoverageMedical and Dental Plan Premium Waiver OptionEleven (11) Company Paid Federal Holidays Plus Four (4) Company Paid Personal HolidaysEligible to Earn Ten (10) Days Paid Vacation; Increases With Years Of ServicePaid Sick Leave401(k) Retirement With Employer Match And Profit Sharing Employee Loan DiscountUHFCU Subsidizes 50% For Monthly Bus Pass Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)Credit Union-Paid Benefits Such As Group Term Life With AD&D Insurance, Long Term Disability Insurance And Long Term Care InsuranceEmployee Assistance Program (EAP) Internal and External Professional Development OpportunitiesAnd Many More! Position Purpose:The Credit Representative identifies and works with members who have defaulted loans, unsettled payments, and/or negative share account balances to coordinate repayment schedules and return items. To minimize the amount of loan delinquency and outstanding debts, the Credit Representative is well-informed on current collection laws and makes regular contact and generates follow up for recourse of funds.Essential Functions:Contacts members routinely, by phone or mail, to establish mutually agreeable payment schedules for outstanding accounts and/or payments.Responsible for accurate and complete maintenance of transactions and documentation regarding all actions taken, written and verbal.Researches loan payments drawn from accounts with non-sufficient funds, deficient payroll deductions, periodic payments, and automatic payment changes that may affect the status of a loan payment.Examines loan payments to ensure that members receive a comprehensive explanations of loan statues.Complies with established collections procedures and prepares mail correspondence for all delinquent loan reminder notices.Prepares and maintains appropriate documents for charged-off debts, including charged off loans and loans in bankruptcy.Responsible for maintaining accurate collection records and files.Responsible for timely updating and generating accurate collection reports. Performs other duties as needed.Performance Standards:Provides excellent member service (internally & externally).Maintains reasonable delinquency ratio.Maintains & documents all member interactions during collection efforts.Accurately and timely follow-up on defaulted accounts. Qualifications:Education/Certification: High school diploma or GED is required.Required Knowledge: Basic understanding of MS Office. Basic knowledge of credit union programs. Knowledge of state and federal collection regulations.Experience Required: One to two years clerical/financial institution/loans/collections experience. Skills/Abilities: Excellent verbal and written communication skills. Able to navigate and properly utilize the core collections system. Negotiation skills. Analytical and problem-solving skills. Activities and Requirements of this Position:Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers.Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly.Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.Hearing: Able to hear average or normal conversations and receive information.Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.Language Ability: Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary. Working Conditions:Air-conditioned, smoke-free office setting. Attendance Requirements:Please note that scheduled attendance requirements may change due to business needs.Business Hours:Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed. PI192146990

Keywords: University of Hawaii FCU, Honolulu , Collections Representative, Accounting, Auditing , Honolulu, Hawaii