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Business Development Officer, Retail Banking (Kahala - Honolulu, HI)

Company: HomeStreet Bank
Location: Honolulu
Posted on: November 26, 2022

Job Description:

EO/AA Employer including Vets and Disabled
Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

Job Description Summary
The Business Development Officer is responsible for acquisition, retention and expansion of new and existing customer relationships. The Business Development Officer will primarily be working outside the office. This position provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStreet products and services. This position develops new business and consumer relationships. Business development will be accomplished through an aggressive sales effort resulting in quality growth of accounts. This position builds a thorough profile for each customer and maintains frequent personal, phone or email contact in an effort to grow and deepen customer relationships. At all time, provides superior customer service.
Job Details
PRIMARY FUNCTIONS:

Customer Development Activities (up to 100%)
--- Meets or exceeds net deposit growth expectations for dollar volume through development of new business and consumer relationships by prospecting and aggressively making sales calls through outside business calls and telemarketing.
--- Effectively interviews and profiles customers in order to recommend appropriate banking products and services.
--- Proactively offers ideas and solutions to help customers recognize possibilities and strategies that will help them build and strengthen their financial position.
--- Proactively identifies and retains "at risk" customers.
--- Explains and sells business products to new and existing customers.
--- Makes use of advertising leads, MCIF lists, personal contacts, referrals from the Bank and branch customer base to build a book of business.
--- Effectively partners with other business lines within the Bank to identify sales opportunities and provides an outstanding customer experience.

General Activities (up to 10%)
--- Maintains a complete understanding of and competency with products, services and the Bank's business-customer acquisition strategy.
--- Monitors personal weekly/monthly sales efforts, ensuring sales targets and results are achieved.
--- Participates in branch events/sponsorships and is involved with groups and organizations within the community.
--- May determine rejects/returns within the branch operation application based on guidelines established by the Branch Manager.
--- Consistently adheres to the Bank's policies and procedures regarding branch operations and employment practices, code of ethics, and all federal, state, and local laws.

Consumer Lending Activities (up to 20%)
--- Originates consumer loans, acting as customer advocate to ensure prompt processing of consumer loans.

Standards
--- Makes a minimum of five outside business development calls, completes a minimum of five new business or consumer customer profiles and updates a minimum of five current customer profiles weekly.*
--- Makes a minimum of five referrals each month to business partners in other business lines within the company.*

Keywords: HomeStreet Bank, Honolulu , Business Development Officer, Retail Banking (Kahala - Honolulu, HI), Accounting, Auditing , Honolulu, Hawaii

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