Business Development Officer, Retail Banking
Company: HomeStreet Bank
Location: Honolulu
Posted on: March 20, 2023
Job Description:
Salary Range:$55,700.00 - $115,300.00( Depending on knowledge,
skills, abilities and location. Certain level jobs may be eligible
for bonus, commission, and/or equity awards. )Benefits worth
writing home about:
- Medical, dental, and vision coverage for employees and their
families
- Life, disability and family Leave
- 401(k) and Roth 401(k) with employer match
- Wellness program, employee assistance program, "Commute Trip
Reduction" (CTR) and various employee discounts
- Generous vacation, sick leave, 11 paid holidays, and 16 hours
of paid leave every year for community service work
- Free employee checking account and employee home loan
discountsEO/AA Employer including Vets and Disabled.Qualified
applicants with arrest and conviction records will be considered in
accordance with legal requirements.If you are a California
resident, you may be entitled to certain rights regarding your
personal information, which is information that identifies, relates
to, or could reasonably be linked with a particular California
resident or household.Additional information about our data
collection practices and location specific notices is available on
our privacy policyJob Description SummaryThe Business Development
Officer is responsible for acquisition, retention and expansion of
new and existing customer relationships. The Business Development
Officer will primarily be working outside the office. This position
provides exceptional customer service by taking ownership of the
customer experience from introducing the customer to HomeStreet
Bank through profiling the customer, assessing their banking and
borrowing needs, and recommending appropriate products based on a
thorough knowledge of HomeStreet products and services. This
position develops new business and consumer relationships. Business
development will be accomplished through an aggressive sales effort
resulting in quality growth of accounts. This position builds a
thorough profile for each customer and maintains frequent personal,
phone or email contact in an effort to grow and deepen customer
relationships. At all time, provides superior customer service.Job
DetailsPRIMARY FUNCTIONS:Customer Development Activities (up to
100%)
- Meets or exceeds net deposit growth expectations for dollar
volume through development of new business and consumer
relationships by prospecting and aggressively making sales calls
through outside business calls and telemarketing.
- Effectively interviews and profiles customers in order to
recommend appropriate banking products and services.
- Proactively offers ideas and solutions to help customers
recognize possibilities and strategies that will help them build
and strengthen their financial position.
- Proactively identifies and retains "at risk" customers.
- Explains and sells business products to new and existing
customers.
- Makes use of advertising leads, MCIF lists, personal contacts,
referrals from the Bank and branch customer base to build a book of
business.
- Effectively partners with other business lines within the Bank
to identify sales opportunities and provides an outstanding
customer experience.General Activities (up to 10%)
- Maintains a complete understanding of and competency with
products, services and the Bank's business-customer acquisition
strategy.
- Monitors personal weekly/monthly sales efforts, ensuring sales
targets and results are achieved.
- Participates in branch events/sponsorships and is involved with
groups and organizations within the community.
- May determine rejects/returns within the branch operation
application based on guidelines established by the Branch
Manager.
- Consistently adheres to the Bank's policies and procedures
regarding branch operations and employment practices, code of
ethics, and all federal, state, and local laws.Consumer Lending
Activities (up to 20%)
- Originates consumer loans, acting as customer advocate to
ensure prompt processing of consumer loans.Standards
- Makes a minimum of five outside business development calls,
completes a minimum of five new business or consumer customer
profiles and updates a minimum of five current customer profiles
weekly.*
- Makes a minimum of five referrals each month to business
partners in other business lines within the company.*
- The actual number of completed profiles and outside business
development calls may vary from branch to branch, based on the
expectations of the regional manager.QUALIFICATIONS:
- Minimum of four years demonstrated sales experience with proven
results including diverse customer profiles and complex needs; plus
three years in a bank environment in a sales or new accounts role.
Prior business development experience is preferred.
- BS/BA degree in business/management related field or equivalent
experience preferred.
- Demonstrated ability to identify client needs, present banking
solutions and bank products. Recognize closing opportunities and
retain and grow customer relationships. Ability to initiate
customer contact through letters, email, telephone or personal
contact.
- Demonstrated exceptional customer service skills.
- Ability to encourage open communication by listening
attentively and actively. Excellent business writing skills.
- Ability to exercise independent judgment. Ability to work
quickly and accurately,
- to analyze information and make decisions.
- Excellent multi-tasking skills. Ability to prioritize and
perform a variety of concurrent tasks with minimal direction.
- Local travel required. Valid driver's license, vehicle, and
liability insurance are required.
- Requires physical exertion of up to 10 pounds of force
occasionally (1/3 of the time) and a negligible amount of force
frequently (up to 2/3 of the time) to lift, carry, push, pull or
otherwise move self or objects. Frequent (up to 2/3 of the time)
sitting. Walking, standing, bending and reaching occasionally and
for brief periods of time.This Position Description may not be
limited to the Functions and Requirements as outlined, now or in
the future. For example, changes in corporate needs, position
demands, or individual performance may result in changes to the
Functions or Requirements of this position.AreaBusiness Development
(Sales)If you are a California resident, you may be entitled to
certain rights regarding your personal information. Additional
information about our data collection practices and location
specific notices is available on our privacy policy
Keywords: HomeStreet Bank, Honolulu , Business Development Officer, Retail Banking, Accounting, Auditing , Honolulu, Hawaii
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