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Front Office Manager, Grand Islander - New Hire Bonus up to $1000!

Company: Hilton Grand Vacations
Location: Honolulu
Posted on: January 12, 2022

Job Description:

Job DescriptionNew Hire Bonus up to $1000!
As the Front Office Manager, you will be responsible for the effortless and seamless movement of guests in and out of the resort, providing exceptional levels of guest service through the guests' entire stay. You will act as a Manager on Duty occasionally, and respond to emergency calls promptly.

  • Supervise the activities of the Front Office Operations including the front desk, bell, and valet, which include its work outputs, financial management, facilities, and resources. Ensures the timely completion of team member work schedules, and performance appraisals. Maintains compliance with organizational, business, and financial regulations.
  • Monitors guest survey scores, requests and complaints, and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service.
  • Effectively and consistently meets all target dates for submitting work requested by the guest services director, resort directors and general manager.
  • Performs other related activities as required.
    We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!QualificationsWhat are we looking for?
    Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.
    To fulfill this role optimally, you must possess the following minimum qualifications and experience:
    • High School Diploma or equivalent
    • 2+ years managerial experience in a hotel, preferably in a Front office capacity
    • Able to work a varying schedule including regular weekends and holidays
    • Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships
    • Familiarity with property management systems
    • Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results
      It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
      • BA/BS/Bachelor's Degree
      • Fluent English and Japanese language (read, speak, write)
      • Experience in managing operations operating under a Collective Bargaining Agreement (CBA)
      • Timeshare/Vacation Ownership experience
        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
        We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Honolulu , Front Office Manager, Grand Islander - New Hire Bonus up to $1000!, Administration, Clerical , Honolulu, Hawaii

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