Alarm Monitoring Operator I
Company: Securitas Electronic Security
Location: Aiea
Posted on: January 20, 2026
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Job Description:
Securitas Technology, part of Securitas, is a world-leading
provider of integrated security solutions that protect, connect,
and optimize businesses of all types and sizes. More than 13,000
colleagues in 40 countries are focused daily on our purpose to help
make your world a safer place and our commitment to deliver an
unparalleled client experience. With clients at the heart of all we
do, our people, knowledge, and technology power our connected
ecosystem of health, safety and security solutions and services.
This full-time opportunity functions in our state-of-the-art 24/7
Alarm Monitoring Center as an Alarm Monitoring Representative
working a Mid-Shift, 2nd, or 3rd shift schedule which includes
holidays and weekends. Alarm Monitoring Operators are responsible
for providing exceptional service to our customers by accurately
and efficiently responding to alarm signals. They are responsible
for managing alarm events, verifying security information,
notifying and updating emergency services such as fire and police
agencies and ensuring customers are properly notified of events.
This includes answering a multi-line telephone system and
performing data entry. Our job duty is similar to those of a 911
emergency dispatcher. We must be attentive and perform procedures
with a quick and accurate response as our industry is life safety.
Your essential functions will include: Respond to all incoming
alarm signals in our automation software according to documented
procedures. When deemed appropriate, calls the premise, notifies
the authorities, and calls a list of contacts. Logs all information
into the automation system immediately and accurately Answers the
multi-line telephone system Ensures confidentiality of customer
information at all times Minimum Requirements High School Diploma
or GED required, some college Preferred 1-3 years’ work experience
Type 30 words a minute. Candidates must complete a pre-hire
assessment for typing Must be able to prioritize and multi task in
a fast paced environment Must be able to follow written and verbal
instructions Ability to perform duties with a high degree of
urgency and accuracy Good interpersonal communication and
organizational skills A positive attitude of teamwork and
continuous improvement Those selected will complete a paid training
class and must pass a final exam certifying their skill as an Alarm
Monitoring Operator Securitas offers comprehensive benefits
including: Alarm Monitoring Operator Pay Progression Program Shift
premium for eligible assigned shifts Opportunity for annual merit
pay increases Paid company training Medical, Dental, Vision, and
Life Insurance Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary Paid vacation, holiday and
sick time Educational Assistance Exceptional internal career
advancement opportunities Wide variety of employee discounts on
travel, equipment, and more! We are a nationwide provider of
security solutions and an equal opportunity employer committed to a
diverse workforce. Our core values of Integrity, Vigilance and
Helpfulness are proudly demonstrated daily by our employees to our
customers and the communities we service.
Keywords: Securitas Electronic Security, Honolulu , Alarm Monitoring Operator I, Administration, Clerical , Aiea, Hawaii
