Marketing Tours Coordinator

Company: Hilton Grand Vacations
Location: Honolulu
Posted on: May 12, 2022

Job Description:

Job DescriptionAs a Tour Coordinator, your will be responsible for booking, confirming, and tracking Asia Pacific timeshare tours from incoming calls from external and internal customers in accordance with approved policies and procedures. Coordinating efforts for direct bookings are handled in conjunction with our partners in Japan.

• Service internal customers as well as external guests via phone, email and fax
• Coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office to maximize tour slot availability in all Asia Pacific (APAC) Sales offices
• Provide quick and courteous assistance to complete the tour booking process in a timely manner
• Perform any reasonable request by management that supports the department's mission and goals
• Arrange transportation needs as required for tour presentations
• Responsible for arranging an activity reservation for marketing package guest
  What will it be like to be a Team Member.....
  At the core of our company's success are our Team Members! We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
  Don't wait! Apply today.
  QualificationsWhat are we looking for....
  Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
  To fulfill this role optimally, you must possess the following minimum qualifications and experience:
  
  • High School Diploma or equivalent
  • Ability to work a flexible schedule including evenings, holidays, and weekends
  • Ability to communicate verbally, read, and comprehend English
  • Proficient in Microsoft Word, Excel and Outlook
  • Able to provide professional customer service over the phone
    
    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    
    • Japanese and/or Korean speaking
    • Previous phone experience
      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
      We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Honolulu , Marketing Tours Coordinator, Advertising , Honolulu, Hawaii