Front Desk Agent (Japanese Speaking) -Full Time, $35.84/Hour
Company: Aulani, A Disney Resort & Spa
Location: Ewa Beach
Posted on: February 8, 2026
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Job Description:
Come and join the magic with Aulani, A Disney Resort and Spa!
Perks and benefits may include: * 100% full coverage of healthcare
for you and your eligible dependents * Tuition paid upfront at
network schools * Free lunch * Free parking * Free theme park
admission and much more! Responsible for greeting guests, checking
them in and out of hotel rooms and villas. The Front Desk Agent
also assists guests and enhance their stay through providing
information regarding resort services & activities and surrounding
areas as needed. The Front Desk Agent plays an important role in
providing the first and lasting impression of Aulani's guest
services. Responsibilities : * Assist guests during check-in and
check-out, phone interaction, and face-to-face interaction * Assist
guests/cast with questions, directions, event schedules, and other
information regarding the Hotel/Resort to help create a magical
experience for our guests/cast * Strong computer skills and
knowledge is required * Must feel comfortable handling large
amounts of money and possesses a high-level of integrity * Ability
to reflect a professional image while maintaining guest privacy *
Must stay calm in highly stressful situations and be knowledgeable
of emergency procedures * Will be stationed both indoor at the
Front Desk and outdoors at the Porte Cochere area to provide
assistance to Guest at any time throughout the day and night. *
Handle a high volume of transactions, including the handling of
many different forms of payment (cash, credit cards, foreign
currency, vouchers, etc.) Will be empowered to, and must have
ability to confidently utilize service recovery methods. Basic
Qualifications : * Proficient in English and Japanese Language *
Previous cash handling experience * Previous computer experience *
Ability to perform in a fast-paced and sometimes stressful working
environment * Ability to multi task * Ability to confidently
utilize service recovery methods * Enthusiastic about interacting
and helping guests * Receptive to special requests * Willing to
follow instructions and take direction * You must be at least 18
years of age to be considered for this role * Full availability for
any shift, seven (7) days per week, including nights, weekends, and
holidays is preferred Preferred Qualifications: * Knowledge of
Hawaiian language preferred * Previous work experience in a
Hotel/Front Desk environment * Previous experience in a high
volume, fast paced office type environment * Previous Leadership
experience * Previous experience working in a Hawaiian tourism or
hospitality role Additional Information : SCHEDULE AVAILABILTY Full
Time - Full availability is required seven (7) days per week,
including early mornings, late nights, weekends, and holidays.
SUBMITTING YOUR APPLICATION After clicking "Apply for this job"
below, the employment application will open in a new window. Please
complete ALL pages of the application by clicking "Next" on each
page, then "Submit" on the final page. Keyword: Aulani Casting,
aulanicasting The pay rate for this role in Hawaii is $35.84 per
hour. Select benefits may be provided as part of the compensation
package, such as medical, financial, and/or other benefits,
dependent on the level and position offered. To learn more about
our benefits visit: benefits.
Keywords: Aulani, A Disney Resort & Spa, Honolulu , Front Desk Agent (Japanese Speaking) -Full Time, $35.84/Hour, Customer Service & Call Center , Ewa Beach, Hawaii
