Customer Exit Representative
Company: Avis Budget Group
Location: Fort Shafter
Posted on: March 11, 2026
|
|
|
Job Description:
Avis Budget Group, a leader in the global mobility solutions
sector, is seeking a Customer Exit Representative to join our
dedicated team. This role is pivotal in ensuring the ultimate
customer satisfaction by managing seamless vehicle returns at our
branches. As a representative of the company, you will have the
opportunity to work with our globally recognized brands: Avis,
Budget, and Zipcar. You will facilitate the final stage of the
customer rental experience with professionalism and efficiency,
ensuring all service standards are met and customer queries are
resolved effectively. Inspect vehicles upon return for damages and
level of fuel. Process final rental charges and close out rental
agreements. Provide efficient and friendly client service,
addressing any late or additional charges, clarifying the return
process. Resolve any customer complaints or issues during the
vehicle return phase. Ensure all rental documents and customer
agreements are completed accurately. Collaborate with the vehicle
servicing team to ensure cars are ready for future rentals.
Excellent communication and interpersonal skills. Strong
organizational skills and attention to detail. Ability to handle
stressful situations calmly and professionally. Problem-solving
skills and ability to manage disputes. Experience with customer
service software and POS systems. Medical Insurance Dental
Insurance 401k A valid driver's license is required. Certifications
in customer service management, such as the 'Certified Customer
Service Professional (CCSP)' from the Customer Service Institute of
America, are advantageous but not mandatory.
Keywords: Avis Budget Group, Honolulu , Customer Exit Representative, Customer Service & Call Center , Fort Shafter, Hawaii