Customer Exit Representative

Company: Avis Budget Group
Location: Fort Shafter
Posted on: March 11, 2026

Job Description:

Avis Budget Group, a leader in the global mobility solutions sector, is seeking a Customer Exit Representative to join our dedicated team. This role is pivotal in ensuring the ultimate customer satisfaction by managing seamless vehicle returns at our branches. As a representative of the company, you will have the opportunity to work with our globally recognized brands: Avis, Budget, and Zipcar. You will facilitate the final stage of the customer rental experience with professionalism and efficiency, ensuring all service standards are met and customer queries are resolved effectively. Inspect vehicles upon return for damages and level of fuel. Process final rental charges and close out rental agreements. Provide efficient and friendly client service, addressing any late or additional charges, clarifying the return process. Resolve any customer complaints or issues during the vehicle return phase. Ensure all rental documents and customer agreements are completed accurately. Collaborate with the vehicle servicing team to ensure cars are ready for future rentals. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to handle stressful situations calmly and professionally. Problem-solving skills and ability to manage disputes. Experience with customer service software and POS systems. Medical Insurance Dental Insurance 401k A valid driver's license is required. Certifications in customer service management, such as the 'Certified Customer Service Professional (CCSP)' from the Customer Service Institute of America, are advantageous but not mandatory.

Keywords: Avis Budget Group, Honolulu , Customer Exit Representative, Customer Service & Call Center , Fort Shafter, Hawaii