Senior Engineer, Voice & Collaboration
Posted on: August 7, 2022
Nelnet is a student loan servicer that's grown into a real
estate investor and software provider. But that's just the
beginning. With 7,500 associates and growing, we take our business
wherever superior customer experiences and ingenuity are
The perks of working at Nelnet go beyond our benefits package. When
you join the Nelnet team, you're part of a community invested in
the success of each individual. That support comes through in our
work, as we are united by our mission of creating opportunities for
people where they live, learn, and work.
The Voice and Collaboration Team is part of the Infrastructure
Services team at Nelnet and serves all lines of business at Nelnet.
This team is responsible for supporting the telephony
infrastructure environment and contact center
This position requires work in support of the Company's contract
with the United States Department of Education ("ED"). As such, the
United States Government requires that any applicant for this
position must complete United States Government security clearance.
Effective June 1, 2018, ED has informed Nelnet that security
clearance applications for foreign nationals are not being accepted
or processed. In light of this direction from ED, Nelnet will be
unable to hire applicants without United States citizenship for
**ABOUT THE JOB:**
This Senior Engineer position will help lead the deployment of a
contact center as a service (CCaaS) technology (NICE CXone) to the
organization and outside entities. You will be responsible for
contributing to the design, engineering, implementation, and
support of this enterprise platform.
You will help upskill and cross-train engineers in best practices
for day-to-day support and enhancements of the application. You
will work with team members and business units to drive feature
1. Coordinates with Voice Team Architects on high-level and
low-level designs and lead the implementation of low-level designs
for the organization and outside entities.
2. Serves as primary contact for end users and technical
stakeholders to offer assistance for NICE CXone system
configuration, development, requirements gathering, training and
3. Develops a thorough understanding of Nelnet business needs and
processes to assist with recommendations for enhancements and
configurations to NICE CXone.
4. Deploys new customer environments and train others.
5. Provides cross-training and serves as an escalation point for
Voice & Collaboration Team engineers and analysts.
6. Participates in team on-call rotation.
7. Effectively manages small to medium projects without project
8. Completes routine preventative measures and maintains
application security and integrity.
Pay range for Colorado residents-$90-130k
**YOU SHOULD HAVE...**
- Experience with NICE CXone or NICE InContact development and/or
- Strong communication and interpersonal skills with technical and
- Passion for providing great customer service.
- Ability and desire to cross-train team members.
**IT WOULD BE NICE IF YOU ALSO HAD...**
- Bachelor's degree
- Experience converting traditional PBX networks to cloud contact
- Experience with other cloud contact center platforms, such as
Five9, Amazon Connect, Cisco or Genesys.
Our benefits package includes medical, dental, vision, HSA and FSA,
generous earned time off, 401K/student loan repayment, life
insurance & AD&D insurance, employee assistance program,
employee stock purchase program, tuition reimbursement,
performance-based incentive pay, short- and long-term disability,
and a robust wellness program. Click here to learn more about our
benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is an Equal Opportunity Employer, complies with Executive
Order 11246, and takes affirmative action to ensure that qualified
applicants are employed, and that employees are treated during
employment, without regard to race, color, religion/creed, national
origin, gender, or sex, marital status, age, disability, use of a
guide dog or service animal, sexual orientation, military/veteran
status, or any other status protected by Federal or State law or
Qualified individuals with disabilities who require reasonable
accommodations in order to apply or compete for positions at Nelnet
may request such accommodations by contacting Corporate Recruiting
at 402-486-5725 or email@example.com .
Nelnet is a Drug Free and Tobacco Free Workplace.
Keywords: Nelnet, Honolulu , Senior Engineer, Voice & Collaboration, Engineering , Honolulu, Hawaii
Didn't find what you're looking for? Search again!