Field Service Engineer II
Company: IDEMIA North America
Location: Honolulu
Posted on: March 20, 2023
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Job Description:
IDEMIA is the global leader in identity and security. Our
mission is to create a safe and simple future where identity
verification is indisputable, and only you can assert your
identity. We are a distributed company leveraging the latest
technologies to deliver world-class products in the private and
public sectors of finance, telecom, identity, security, retail,
sports entertainment, commercial, government, and IoT. We use a
variety of technologies and approaches to deliver quality product
and services to government agencies and technology companies.
IDEMIA is a made up of a group of 14,000 diverse people from
different nationalities, speaking over 20 different languages.
Together, our solutions impact the everyday lives of citizens and
nations. In this ever-changing world, protecting your identity is
paramount. Join the team that is ensuring one person- one
identity.
The primary responsibilities of this position are in support of
customer facing IT solutions for the Hawaii Criminal Justice Data
Center (HCJDC) state agencies, local police operations and civilian
customers. This includes interface with the Customer and
communicating with the Customer Service Supervisor / Manager (CSM)
to ensure that IDEMIA remains in compliance of contractual
obligations. You will join an established team who maintain our
similar product lines. You will be involved with the deploying and
maintaining of IDEMIA provided customer solutions and establish
yourself into a support role that will leave you securely employed
for years to come as one of our subject matter experts on our
operations team. Together, our solutions impact the everyday lives
of citizens and nations. In this ever-changing world, protecting
your identity is paramount. Join the team that is ensuring one
person - one identity.
Essential Job Functions (includes but is not limited to):
Maintain system functionality through preventive and remedial
measures
Understand the system(s), specifications, and requirements to
provide for effective resolution of system functionality issues if
they occur
Proactively identify potential areas of concern and appropriately
address with the proper solution
Perform recommended periodic maintenance
Diagnose, troubleshoot, and fix system problems
Repair system accessories as feasible, to include printers, printer
duplexers, flatbed scanners, cameras, and biometric devices
Test and install new systems/software as needed while working with
engineering deployment or integration resources as necessary
Manages the resources associated with delivering a total support
solution
Exhibit excellent analytical and problem-solving skills to be able
to work on a variety of problems of moderate scope and complexity
where analysis of data and/or situations requires evaluation of
multiple factors
Ability to operate independently with minimal supervision within
established department/company practices and execute appropriate
action
Focus on customer service
Maintain a professional appearance
Provide remote and on-site support as needed. Agreeable to travel
and to work at alternate hours when required to meet varying
customer volume requirements
Hold and maintain a valid driver's license and a reliable
transportation for long distance driving
Participate in after hours On Call Rotation. Possess excellent
verbal and written communication as well interpersonal skills to be
able to interact effectively and precisely with company staff and
clients. Implement good decision-making skills to be able to take
appropriate actions within the framework of established department
and company policies and practices in a remote environment
High School or equivalent and 2-4 years of IT experience.
Intermediate knowledge of Linux, basic network troubleshooting,
Windows OS, and computer hardware components. Able to lift 50
pounds.
Good customer service and communication skills. Good driving
record.
Must pass personal background check and/or clearance as required by
Customers.
Ability to follow written and verbal instructions.
Competent with Microsoft Office Suite.
US Citizen (no dual citizenship)
Hold and maintain a valid Driver's License
Requisition ID: 2022-5278
External Company URL: https://www.idemia.com
Street: 465 South King Street
Telecommute: No
Work Schedule: Core Business Hours
Keywords: IDEMIA North America, Honolulu , Field Service Engineer II, Engineering , Honolulu, Hawaii
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