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Senior Water & Ice Technician

Company: Hawaiian Cool Water, LLC
Location: Honolulu
Posted on: July 13, 2018

Job Description:

Job DescriptionSenior Water & Ice Technician PositionWelcome!Thanks for your interest in the Senior Water and Ice Technician Position. There's a lot more to this position than we could include in the posting you read, so we wanted to give you some more information on the position itself, and what we're looking for in a successful candidate.Take a minute to read through the information, and if you're ready to take the next step, you'll find complete instructions on how to apply at the bottom of the page. Good luck!Position Description:Full-time (40 hours+) Senior Water and Ice Technician needed to install and service for the Honolulu office of a rapidly growing commercial water and ice equipment service company.The Senior Water and Ice Technician needs to perform all of the details related to the installation, service and repair of the water filtration systems, water coolers and ice machines which are at commercial and industrial customer sites, primarily on Oahu but also on Neighbor Islands.The Company will provide training (you don't need prior water or ice machine experience), tools, and a service vehicle that you can take home at night.Specific Skills You Should Have Include:Extraordinary technical skills (i.e. you can "fix anything")Complete comfort and confidence with speaking to clientsFanatical attention to detail and organizationExtremely high energy and works at a fast paceExperience working as a technician, facilities management, building engineering, or related fieldComplete comfort with using iPhones/iPads to do research on the fly and find answers by themselvesQuickly learns new technology and comfortable finding answers by calling tech support on the mainland when neededPersonality Wise, We're Looking for:Someone who is upbeat, personable, and gets along well with customers, vendors, and co-workers.Someone who has excellent judgement and understands which details are critically important and cannot be overlooked and which can be ignored in order to get the job done quickly and meet the client's needs.A dynamic person who can switch projects and focus with ease, and can easily multi-task between various projects. Things can and do change directions, and this should be both expected and anticipated!Someone who loves (not likes, but loves) talking to customers. This is critical as you will be the face of the Company for our customers.An "If I don't know the answer, I'll find it" personality. We encounter new opportunities every day and don't always have the answers internally. You'll often have to pick up the phone, "dig around," or do some research to get an answer.Someone who can take a project and just "get it done." We don't want to hear about the problems that come up, we simply want the results agreed upon to be completed on schedule and to spec, no excuses.A love of schedules, both making and following through on them. Make sure that things that are scheduled by the office get done, but also the stuff that isn't, every day/week/month/year.Someone who can work independently. Most of the time, you will be working alone in the field at customer businesses. You need to be able to work on your own, answer your own questions and move ahead without waiting. You will have access to help if you need it and the Company will provide extensive training, but most of the time you MUST be able to complete your tasks on your own with minimal interaction with us.Someone who will take ownership of and accountability for open issues. For example, if a customer has an issue that wasn't your fault, you will recognize it, and do what it takes to resolve the issue without being told to do it.Someone who is willing to work after hours and on weekends when called for. We respect your time outside of work on nights and weekends, but every so often there are situations when customers really need us and you have to be willing to respond.Someone who always says "Aloha!" or "Good morning!" and leaves their personal life at home. When you're at work, you're at work and no matter what happened before you walked in the door, you're "present" when you're on the job.This is NOT the Right Position for You If You Are:A 9-to-5, punch-the-clock "Hey, I got done what I could today but I've gotta get going now, oh well, maybe tomorrow…" kind-of personOnly seeking short-term work – this position offers long-term, full-time employment with opportunities to increase responsibilities as the company growsJust looking for a "hobby" to get you out of the house - this is a real position with real responsibilities critical to the success of our businessSomeone who comes in and thinks "Hmm... what should I do today?" (Hint, before you leave, you should already know what you're doing the next day.)Someone who likes to chit-chat or get caught up on Facebook while – or instead of – actually workingJust starting out and have no real technical experienceUnable to provide UP-TO-DATE business references (personal references don't count, sorry)Who We Are:We're a small, independent, and innovative entrepreneurial company led by an entrepreneur with a track record of success both in Hawaii and on the Mainland. We supply water filtration equipment, ice machines, and related services to thousands of customers throughout the State of Hawaii and greater Los Angeles. Our LA office is a 70+ year old company with 4 employees that we acquired in 2014, so we are a family-owned, Hawaii based company. The Honolulu office began operations in 2012 and has 6 full-time employees. We also have employees and support staff that work from home on neighbor islands.Where You'll Be Working:We have an office/warehouse/service center in Kalihi-Kai. It is a professional, yet fun and casual office environment. You'll be working mostly in the field, working at customer locations. You will report directly to the owners, and work with other service technicians, and our staff located in Los Angeles. You'll be supplied a company service vehicle, a cell phone, tools, etc.When You'll Be Here:This is a full-time, senior level position. Our business hours are 700am-400pm, but there are times when you will probably need to work more than 40 hours in a week to get everything done, and maybe even a Saturday or Sunday once in a while. We expect you to work hard enough to get the job done, but also to be rested and have a happy, healthy and fulfilling life outside of work. There will be an opportunity for performance bonuses and increased responsibility over time for the right person.What You Can Expect From Us: We are very focused on growing the business and your primary function is to perform installations and resolve customer technical service calls, which means we'll be expecting a lot from you. You will have a lot of responsibilities including organizing the shop, your vehicle, and maintaining parts inventory. You will be working with other, more junior, technicians and will have all the support and help you need. We don't take missed deadlines or excuses lightly, but we do keep an open line of communication if you need help or guidance. We have high expectations of ourselves and our staff, and we'll place a lot of responsibility in your hands.Pay for this position will vary depending on experience and is expected to be hourly ($15-25/hour) or salary ($30,000 - $50,000 per year), with a competitive benefits package and there is a 90-day trial/training period, and performance bonuses (if given) will be based entirely on the performance of the business and the person's demonstrated value to the organization.We're looking for qualified candidates only, and a full background check and all references will be checked. We will ask for the name and phone number of your direct boss for your last 3 jobs and we will call them!If You Think This is You... If you are uncomfortable or offended by anything you've read so far, we understand – this isn't the right position for everyone. If, on the other hand, you're intrigued by what you've read, then our company has a lot to offer.Our staff is treated with great respect, presented with an opportunity to work in a growing and ambitious company in the clean water business, and offered a position with great variety – you'll never get bored, and you'll gain knowledge and experience that will help you in all parts of your life.If you think you might be a good fit, we'd be interested in talking with you further.To submit an application, email your resume and cover letter to recruiting@hawaiiancoolwater.comThank youCompany DescriptionHawaii's largest commercial filtered water cooler and ice machine company.

Keywords: Hawaiian Cool Water, LLC, Honolulu, Senior Water & Ice Technician, Engineering, Honolulu, Hawaii

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