HonoluluRecruiter Since 2001
the smart solution for Honolulu jobs

Housekeeping Guest Service Manager

Company: Disney
Location: Pearl City
Posted on: December 5, 2019

Job Description:

You have a passion for excellence and high standards for the cleanliness and appearance of your home and surroundings and carry that same passion into the work place. Your keen sense of detail and your ability to lead a large team is what drives you. If so, the Housekeeping Guest Service Manager position is for you. You will provide leadership for the daily operation of Housekeeping services, coordinate and inspect daily housekeeping assignments to ensure "show" quality. In this role, you will act as a leader in the coaching and motivating non-salaried Cast / Employees and ensure a high level of communication. You will work closely with the team to establish goals and measurements to heighten Guest service. They will interact with our Guests on a daily basis to ensure compliance with our exceptional service standards.
Bachelor------s degree or equivalent preferredHigh School diploma or equivalent------ Current Salaried Leader or minimum of 1 year leadership experience
------ Demonstrated strong Guest Service skills
------ Demonstrated problem solving and decision making skills
------ Demonstrated ability to manage conflict/resolution
------ Demonstrated ability to motivate and influence as a team leader
------ Ability to be flexible with work schedule, including weekends and holidays
------ Fluent in English and desired local and/or multi-language skills
------ Proven management experience at premium resort or equivalent
------ Proven ability and desire to learn and adhere to new policies, procedures and standards
------ Proven strong background in Housekeeping cleaning and upkeep responsibilities
------ Proven knowledge of CPR, First Aid, AED, etc. and/ or willingness to learnLeadership and Relationships

  • Clearly articulate and communicate performance expectations to front line Housekeeping Cast.
  • Provide regular meetings with team members and create an educational, challenging, and rewarding work environment. Offer reward and recognition opportunities for individuals
  • Conduct pre-shift staff meetings, communicating local and global pertinent information including Company initiatives
  • Drive and maintain a friendly, sincere and safety focused service culture through consistent performance coaching and team development.
  • Ensure smooth communication and relationships by partnering with other lines of business such as Front Office, Food & Beverage, Recreation and Engineering.Guest Service Delivery
  • Exceed guest expectations through achievements in Guest Satisfaction Measurement scores, Quality Assurance scores, and other guest satisfaction measures.
  • Support and maintain effective processes and procedures to ensure Guest and Cast safety, cleanliness, show quality, consistent guest service delivery and cast productivity according to Disney standards and operating practices.Financial Performance
  • Support ways to maximize productivity while sustaining excellent service quality.Basic Qualifications : HousekeepingRequired Education : High School diploma or equivalentPreferred Education : ------ Current Salaried Leader or minimum of 1 year leadership experience
    ------ Demonstrated strong Guest Service skills
    ------ Demonstrated problem solving and decision making skills
    ------ Demonstrated ability to manage conflict/resolution
    ------ Demonstrated ability to motivate and influence as a team leader
    ------ Ability to be flexible with work schedule, including weekends and holidays
    ------ Fluent in English and desired local and/or multi-language skills
    ------ Proven management experience at premium resort or equivalent
    ------ Proven ability and desire to learn and adhere to new policies, procedures and standards
    ------ Proven strong background in Housekeeping cleaning and upkeep responsibilities
    ------ Proven knowledge of CPR, First Aid, AED, etc. and/ or willingness to learnCompany Overview : English

Keywords: Disney, Honolulu , Housekeeping Guest Service Manager, Executive , Pearl City, Hawaii

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Assistant Chief Engineer (Engineering Services Manager)
Description: This front line leader will be responsible and accountable for leading and managing a team of facilities cast members at Aulani, A Disney Resort Spa. br br This position requires a team player with (more...)
Company: Disney
Location: Ewa Beach
Posted on: 12/13/2019

Assistant Store Manager
Description: Build a Career with A Fast-Growing Leader Offering Exceptional Benefits br br Showcase Your Potential to Advance while Enjoying Employee-Friendly Culture br br If you combine your customer service (more...)
Company: Par Pacific
Location: Wahiawa
Posted on: 12/13/2019

Property Manager
Description: Indigo Real Estate is seeking a full-time Property Manager to oversee the day to day operations of a 55-unit HUD Multifamily Section 8 and Low-Income Housing Tax Credit apartment community in Honolulu. (more...)
Company: Indigo Real Estate
Location: Honolulu
Posted on: 12/13/2019


Territory Manager - Honolulu, HI
Description: Join a team that is changing millions of lives. Transforming smiles. Transforming lives. Transforming an industry. At Align Technology, we believe a great smile can transform a person s life, so we create (more...)
Company: Avalign Technologies NGInstruments
Location: Honolulu
Posted on: 12/13/2019

Leasing Manager
Description: br br LEASING MANAGER br br Job ID br br 2019-1612 br br Job Locations br br US-HI-Honolulu br br Department br br Property Management br br OVERVIEW br br The Leasing (more...)
Company: The RMR Group LLC
Location: Honolulu
Posted on: 12/13/2019

Environmental Services / Custodial Manager 2
Description: Sodexo is hiring an Environmental Services, Custodial Manager 2 for Straub Medical Center. This is a fully integrated not-for-profit medical center with a 159-bed hospital in Honolulu, a network of neighborhood (more...)
Company: Sodexo
Location: Honolulu
Posted on: 12/10/2019

Assistant Chief Engineer (Engineering Services Manager)
Description: This front line leader will be responsible and accountable for leading and managing a team of facilities cast members at Aulani, A Disney Resort Spa. br br This position requires a team player with (more...)
Company: Disney
Location: Waimanalo
Posted on: 12/13/2019

Structural/Civil Engineer - Project Manager - Mid Level
Description: Moffatt Nichol is actively searching for either a Structural Engineer or Civil Engineer to lead and perform planning and design efforts for waterfront structures and marine infrastructures projects, (more...)
Company: Moffatt & Nichol
Location: Honolulu
Posted on: 12/13/2019

Quality Assurance Manager
Description: The ideal candidate is a critical thinker who will proactively improve the quality systems of the company
Company: Pacific Instruments, Inc.
Location: Honolulu
Posted on: 12/10/2019

GENERAL MANAGER - Condominium Hotel - Oahu
Description: Job Location : OLS Hotels and Resorts HI - Honolulu, HI Salary Range : Undisclosed GENERAL MANAGER - Condominium Hotel As the captain you set the vision of your team and manage all communication, ensuring (more...)
Company: OLS Hotels and Resorts HI
Location: Honolulu
Posted on: 12/13/2019

Log In or Create An Account

Get the latest Hawaii jobs by following @recnetHI on Twitter!

Honolulu RSS job feeds