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Company: OLS Hotels & Resorts
Location: Honolulu
Posted on: April 4, 2021

Job Description:

OLS Hotels and Resorts HI - Honolulu, HI Position Type Management SALES MANAGER, WHOLESALE/FIT - Hawaii Not only are you meticulous at utilizing data to manage and develop your existing accounts, you are determined to hunt and gather new ones and provide them with excellent service. You are a self-starter and thrive in an entrepreneurial environment. You're a relationship-builder. You know that managing your client-relationship and collaboration with your team are essential to be successful in your role. If you are nodding and agree to the above, you may just be our Sales Manager - Wholesale/FIT for Hawaii! Here's how the job would look like: We, at Springboard Hospitality, are in search of a Sales Manager - Wholesale FIT, to join our growing team in Hawaii! You will be based in the Honolulu office. You will be accountable for proactively soliciting and handling wholesale/FIT sales opportunities. Additional responsibilities include assisting the Director of Sales & Marketing in preparation of marketing, advertising, sales plans, programs and annual budget; manage expenses within approved plans and budgets, and uphold key partner relationships. Here are your responsibilities:

  • Ensure business is turned over properly and in a timely fashion for proper service delivery with proper interdepartmental communication
  • Assist in leading all day-to-day activities related to sales with a focus on building a long-term and value-based customer relationship that enable achievement of sales goals and objectives
  • Prospect new business through proactive solicitation, networking and cold-calling
  • Respond to customer requests, RFP's etc. in a timely matter to meet all deadlines
  • Attend Revenue Meetings/calls to present and review past results and future strategies
  • Meet and exceed established monthly, quarterly and annual targeted goals and profit margins at each hotel in the Hawaii Collection
  • Develop and continually enhance relationships with key wholesale/FIT accounts, community organizations, and professional associations to maintain high visibility and increase our market share
  • Develop and execute segment strategies and action plans
  • Maintain regular attendance and is consistently on time
  • Maintain high standards of personal appearance and grooming, which include compliance with dress code
  • Ensures work responsibilities are covered when absent
  • Takes ownership of all work performed and communicated
  • Completes tasks on time or notified appropriate person with an alternate plan
  • Performs work with little or no supervision; works independently
  • Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis Our expectations from you:
    • Strives to increase productivity
    • Possess a proven ability to solicit and book new and repeat business
    • Proficient in maximizing all sales revenue, sales lead sources, sales automation technology, and sales industry tools
    • Works well in group problem solving situations
    • Gathers and analyzes information skillfully
    • Solicits customer feedback to improve service
    • Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs
    • Works collaboratively with off-property sales channels and partners as well as property teams to ensure sales efforts are coordinated, complementary and not duplicative
    • Builds and strengthens relationships with existing and new customers to enable future bookings; activities include sales calls, entertainment, FAM trips, trade shows, etc.
    • Develops relationships within community to strengthen and expand customer base for sales opportunities
    • Manages and develops relationships with key internal and external stakeholder
    • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
    • Identifies new business to achieve personal and location revenue goals
    • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
    • Closes the best opportunities for the location based on market conditions and location needs
    • Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution These are what the job requires:
      • Minimum 3 years of progressively responsible management experience in wholesale/FIT hotel sales or related professional area, or 4-year degree from an accredited university in Hotel Management, Hospitality, Business or related major
      • Must possess effective verbal and written English communication skills
      • Advanced knowledge of sales and hospitality principles and practices is expected
      • Strong media, presentation and computer skills
      • Proficiency in Microsoft Office
      • Experience with Opera or Room Master preferred
      • Japanese language ability preferred
      • Comply with Springboard Hospitality and regulations to encourage safe and efficient hotel operations
      • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
      • Must be effective in handling problem, including anticipating, preventing, identifying and solving problems as necessary
      • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
      • Must be able to maintain confidentiality of information
      • Perform other duties as requested by management
      • Proven ability in driving sales revenue
      • Knowledge of local market preferred
      • Ability to collaborate and work with interdepartmental stakeholders Travel required: Local travel weekly. Other travel required a minimum of 2-5 times per year. Hours Required: 40 - 50 hours over a 5-day period.

Keywords: OLS Hotels & Resorts, Honolulu , SALES MANAGER -WHOLESALE/FIT - Hawaii, Executive , Honolulu, Hawaii

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