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Operations Manager, Health Care Quality

Company: Agilon Health, Inc.
Location: Honolulu
Posted on: April 5, 2021

Job Description:

The Operations Manager will plan and oversee the staff and operations related to processes for medical record chart retrieval program, provider feedback program, provider educational program and provider promotion and relations. These programs will include the receipt, data entry, scanning, tracking including status reports and presentations for the Medicare Advantage payers and oversight boards. The Operations Manager coordinates and analyzes program processes to direct more efficient operations, enhance decision-making, and create external reporting. Serves as liaison between department and internal staff and/or external parties as appropriate. Plans and executes provider communications strategy together with new business development leadership.-- ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Monitors program milestones and critical dates, scopes, cost and quality to identify potential delays and risks.
  • Initiates ways to resolve issues, keeping the management team aware of the situation and progress.
  • Translates high level business requirements into operational directives and work assignments for department staff.
  • Manages department personnel to include hiring, training, evaluating, rewarding, disciplining and, if necessary, terminating employees in compliance with company policies and protocol.
  • Ensures smooth functioning of department and timely completion of tasks/assignments, which may include providing back up to department staff.
  • Consistently delivers positive results, following tasks through from start to finish. Standardizes procedures and processes including documentation for departmental operating procedures.
  • Coordinates and communicates with appropriate personnel within and outside of the department as appropriate.
  • Serves as a resource person in areas of data management and reporting related to the HCQ program.
  • Makes presentations to report on project status, conduct problem resolution and other types of communication to a variety of audiences. EDUCATION AND/OR EXPERIENCE: Bachelor's degree (B.A.) from four-year college or university (IT or Healthcare degree preferred); or four or more years related experience and/or training; or equivalent combination of education and experience. Three (3) years supervisory/management required. Prior experience with government programs, especially Medicare Advantage Plans, preferred Posted 3 Days Ago Full time R001333 About Us PASSION & PURPOSE The passion to change the way healthcare is delivered permeates everyone and everything at agilon health . Working together we can use our expertise to make a difference in the lives of patients and physicians alike. We can bring the joy back to practicing medicine for physicians and improve the care experience for patients across the country. Equal Opportunity Employer agilon health is committed to excellence through diversity. We are an equal opportunity employer and we will not discriminate against employees or qualified applicants for employment regardless of race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law. We strive to develop leaders and build future talent pools to help us meet the needs of our customers. If you need assistance or an accommodation due to a disability, you may email us at Talent.Acquisition@agilonhealth.com .

Keywords: Agilon Health, Inc., Honolulu , Operations Manager, Health Care Quality, Executive , Honolulu, Hawaii

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