Operations Manager, Health Care Quality
Company: Agilon Health, Inc.
Posted on: April 5, 2021
The Operations Manager will plan and oversee the staff and
operations related to processes for medical record chart retrieval
program, provider feedback program, provider educational program
and provider promotion and relations. These programs will include
the receipt, data entry, scanning, tracking including status
reports and presentations for the Medicare Advantage payers and
oversight boards. The Operations Manager coordinates and analyzes
program processes to direct more efficient operations, enhance
decision-making, and create external reporting. Serves as liaison
between department and internal staff and/or external parties as
appropriate. Plans and executes provider communications strategy
together with new business development leadership.-- ESSENTIAL
DUTIES AND RESPONSIBILITIES
- Monitors program milestones and critical dates, scopes, cost
and quality to identify potential delays and risks.
- Initiates ways to resolve issues, keeping the management team
aware of the situation and progress.
- Translates high level business requirements into operational
directives and work assignments for department staff.
- Manages department personnel to include hiring, training,
evaluating, rewarding, disciplining and, if necessary, terminating
employees in compliance with company policies and protocol.
- Ensures smooth functioning of department and timely completion
of tasks/assignments, which may include providing back up to
- Consistently delivers positive results, following tasks through
from start to finish. Standardizes procedures and processes
including documentation for departmental operating procedures.
- Coordinates and communicates with appropriate personnel within
and outside of the department as appropriate.
- Serves as a resource person in areas of data management and
reporting related to the HCQ program.
- Makes presentations to report on project status, conduct
problem resolution and other types of communication to a variety of
audiences. EDUCATION AND/OR EXPERIENCE: Bachelor's degree (B.A.)
from four-year college or university (IT or Healthcare degree
preferred); or four or more years related experience and/or
training; or equivalent combination of education and experience.
Three (3) years supervisory/management required. Prior experience
with government programs, especially Medicare Advantage Plans,
preferred Posted 3 Days Ago Full time R001333 About Us PASSION &
PURPOSE The passion to change the way healthcare is delivered
permeates everyone and everything at agilon health . Working
together we can use our expertise to make a difference in the lives
of patients and physicians alike. We can bring the joy back to
practicing medicine for physicians and improve the care experience
for patients across the country. Equal Opportunity Employer agilon
health is committed to excellence through diversity. We are an
equal opportunity employer and we will not discriminate against
employees or qualified applicants for employment regardless of
race; color; religion; genetic information; national origin; sex;
pregnancy, childbirth, or related medical conditions; age;
disability; citizenship status; uniform service member status; or
any other protected class under federal, state, or local law. We
strive to develop leaders and build future talent pools to help us
meet the needs of our customers. If you need assistance or an
accommodation due to a disability, you may email us at
Keywords: Agilon Health, Inc., Honolulu , Operations Manager, Health Care Quality, Executive , Honolulu, Hawaii
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