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Account Manager - Service/Repair/Modernization

Company: thyssenkrupp Elevator
Location: Honolulu
Posted on: November 22, 2021

Job Description:

TK Elevator puts safety first, especially while hiring in times of COVID-19 We are hiring despite the pandemic and are taking the necessary safety measures that make our hiring process safe for everyone involved. Interviews will be mostly online. The health of our employees, candidates and customers always comes first.

  • Account Manager - Service/Repair/Modernization Account Manager - Service/Repair/Modernization What we expect The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced--Account Manager - Service/Repair/Modernization in--Honolulu, HI. Responsible for successfully securing and maintaining service accounts and repair work as well as successfully bidding and securing modernization contracts, and developing and maintaining strong relationships with new and existing customers so that modernization jobs are completed profitably and the branch meets annual revenue goals Essential duties and responsibilities:
    • Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction
    • Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants
    • Develops capital plans for customers to address their short- and long-term building needs
    • Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements
    • Prepares repair job proposals by estimating labor and other job costs using estimating software program. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals
    • Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals
    • Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals
    • Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues
    • Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate
    • Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management software
    • Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline
    • Assists in A/R collection efforts to ensure prompt payment from customers.
    • Works in coordination with architects, general contractors, building managers and/or owners in the prebidding of modernization jobs
    • Creates quoting and bidding packages by obtaining blueprints of proposed modernization. Includes reviewing specs and labor with operations department for completeness and accuracy, and ensuring that jobs will be profitable for the branch
    • Presents bids to customers and explains cost factors, emphasizing characteristics such as construction, performance, durability and appearance of equipment
    • Conducts customer follow-up on all proposals
    • Upon customer's acceptance, coordinates submittal packages through the approval process and creates change orders as requested
    • Visits project sites when necessary and works with operations department to ensure customer's needs and deadlines are being met
    • Performs other duties as may be assigned Who we are looking for
      • Bachelor's Degree and 1-2 years of sales experience or training required; for candidates with 3+ years of elevator sales experience bachelor's degree is preferred
      • Ability to read and interpret architectural and/or blueprint/drawings preferred
      • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Additional information TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age and veteran status or any other protected status required by applicable law. Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly at 1-844-427-5461. What we offer Who we are With customers in over 100 countries served by 50,000 employees, TK Elevator achieved sales of around ---8 billion in the fiscal year 2019/2020. Over 1,000 locations around the world provide an extensive network that guarantees closeness to customers. Over the past decades, TK Elevator has established itself as one of the world's leading elevator companies and became independent since its sale by thyssenkrupp AG in August 2020. The company's most important business line is the service business represented by over 24,000 service technicians. The product portfolio covers commodity elevators for residential and commercial buildings to cutting-edge, highly customized solutions for state-of-the-art. In addition, it also consists of escalators and moving walks, passenger boarding bridges, stair and platform lifts. Integrated cloud-based service solutions, such as MAX platform, are gaining in importance. With these digital offerings, there are no limits to urban mobility anymore. TKE - move beyond. TKE is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age and veteran status or any other protected status required by applicable law. Please use the contact below for job specific requests and include the Job-ID. Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Keywords: thyssenkrupp Elevator, Honolulu , Account Manager - Service/Repair/Modernization, Executive , Honolulu, Hawaii

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