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Community Sales Manager

Company: REGUS - IWG plc. Offices - Coworking - Meeting Roo
Location: Honolulu
Posted on: November 22, 2021

Job Description:

Community Sales Manager

Position Overview:
The Community Sales Manager (CSM) is accountable for the operational, service and financial performance of a business center. The CSM is responsible for personally driving revenue and occupancy and for supporting and guiding a small team of administrative professionals, ensuring the entire team is laser-focused on the right activities and executing flawlessly to drive revenue and occupancy. The CSM will support their team through leading, coaching, developing, and assisting to resolve issues/barriers, as appropriate.

What does success look like?
--- Centres are full
--- The revenue targets are being achieved
--- Customers are happy
--- Team is well trained and performing at a high level

What does the job involve?
--- Monitor and drive KPIs: Self-Generated Leads, NPS, eNPS, Retention, Occupancy, Revenue, Credits/Waives, Bad Debt, Center Readiness/Standards
--- Execute calendar of business changes/trainings/communications (i.e. processes, procedures, products, services, initiatives)
--- Manage staffing levels within their centres, ensuring proper coverage levels
--- Ensure the center team members are clear on how to consistently /flawlessly execute in line with our global procedures and policies. Recognize training needs and proactively educate for consistent execution. Identify any performance gaps to the Area Vice President
--- Plan and execute core sales activities, accomplish proactive sales activities, ensure quality control, and meet revenue and occupancy objectives
--- Generate sales and grow revenue from new and existing customers, while increasing occupancy in the center.
--- Manage the renewal process and strategy in order to meet/exceed retention targets and renewal increase targets.
--- Ensure compliance to the collections process, minimizing any bad debt.
--- Monitor and control purchase requirements/spending habits of the center. Oversee daily business processes and implement sufficient controls and risk management initiatives to ensure on-going compliance to overall company policies and procedures.

What makes a great Community Sales Manager?
--- Achievement - Highly competitive, driven to achieve and exceed specific goals
--- Enthusiastic - Always displays a positive demeanour
--- Resilient - Enjoys challenges and adapts to change; consistently demonstrates energy and passion
--- Influential - Confident and approachable; delivers results by building strong relationships
--- Pride - Pays attention to detail; takes responsibility for maintaining high standards
--- Motivated - Takes ownership and acts decisively to solve problems and deliver results
--- People - Sets clear goals and expectations, supports and encourages their team, leads by example

Keywords: REGUS - IWG plc. Offices - Coworking - Meeting Roo, Honolulu , Community Sales Manager, Executive , Honolulu, Hawaii

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