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Prince Resorts Hawaii: Customer Relationship Management Manager (Salaried)

Company: Corus Entertainment
Location: Honolulu
Posted on: November 22, 2021

Job Description:

Prince Resorts Hawaii: Customer Relationship Management Manager (Salaried) Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #922 Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Resorts Hawaii. We invite you to our dynamic team of hospitality professionals.

We are confident that our salary and benefit package will be attractive, in addition to industry competitive salaries,--ambassador recognition programs, training and career opportunities, we offer the following benefits: medical,--drug, vision and dental care, life insurance, paid vacation and sick leave, 401K,--Health Reimbursement, discounted parking, dining and golf discounts, and more.--

At--Prince Resorts Hawaii,--we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.--

Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.

By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us. Job Description Customer Relationship Management Manager
Primary Responsibilities: Responsible for managing all email marketing initiatives for the Prince Resorts Hawaii portfolio and its digital email distribution programs. This includes the content creation and deployment of email/newsletters for the Prince Waikiki, The Westin Hapuna Beach Resort and Mauna Kea Beach Hotel. Additionally, they will be responsible for newsletter creation/distribution for all golf courses, resort club memberships and for guest and travel agent loyalty programs. This position is also responsible for maintaining and increasing the resort's customer relationship management system (database) and utilizing its full potential as a resource to further develop customized email and digital marketing campaigns.

  • Develop relevant content for each hotel and the island destinations on a monthly basis.
  • Work with the food and beverage, golf course, beach services, club membership and marketing departments to coordinate content for timely emails and newsletters on a monthly basis.--
  • Work with the Director of Marketing and Directors of Sales and Marketing to create regular newsletters for the Prince Preferred consumer loyalty program.
  • Work with the Sales, Catering and Conference Services departments to coordinate regular email/newsletters to their client database and travel agent loyalty programs (Plumeria Club).
  • Effectively track and measure all results from each digital marketing campaign and adjust as needed to maximize open rate and engagement.
  • Conduct A/B testing strategies and improve upon existing and email marketing initiatives.
  • Work with Compliance and IT to ensure PRH is in compliance with all email regulations globally.
  • Identify new opportunities for email marketing campaigns to drive revenue, improve customer engagement and digital conversions.
  • Manage all data and programs in the CRM for the hotel, restaurants, PRH loyalty, membership clubs and golf courses.
  • Oversee all processes and integration points as well as analyze current data collection strategies, database health, ongoing data integrity checks and customer profiles in the CRM.
  • Monitor the daily/monthly database growth and implement best practices for opt-in list growth, database retention and quality. Other Duties: - Perform other duties as needed and assigned by Directors of Sales & Marketing, Marketing Manager/MKR, as well as Director of Marketing/PW. Working Conditions: - Office setting - Inter-island and other travel as necessary Work Hours: - Must be able to work flexible schedule to meet goals - Must be able to work in excess of 40 hours per week Equipment Use: - Proficient in the use of a computer with Outlook email, Word, Excel, Powerpoint, InDesign, and Photoshop - Proficient in the use of property PMS, CRM and other hotel systems. - Ability to use various office equipment including but not limited to telephone, calculators, photocopiers, scanners, and facsimile machines. Mental and Physical Demands: - Ability to prioritize, multitask and meet multiple deadlines.-- - Able to manage stressful and challenging situations. - Ability to sit, stand and walk continuously for the duration of the work shift. - Ability to lift and carry up to 25 lbs. - Ability to drive and travel outside the State of Hawaii. Communication Demands: - Must have the ability to professionally communicate verbally and in writing to employees, department managers, guests and clients. - Ability to conduct presentations and meetings in a professional and friendly manner. - Minimum 3 years work related experience in marketing and hospitality. - Previous experience working with Salesforce and Opera systems highly preferred. - Must be able to work in a team environment and be personable. - Must be self-motivated, proactive and independent. We appreciate your interest in--joining our O`hana. Due to the numerous inquiries we receive, only qualified applicants for posted positions will be contacted by phone or email provided on your--employment application form.--
    • Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America

Keywords: Corus Entertainment, Honolulu , Prince Resorts Hawaii: Customer Relationship Management Manager (Salaried), Executive , Honolulu, Hawaii

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