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Assistant Director of Guest Services

Company: Hilton Grand Vacations
Location: Honolulu
Posted on: November 22, 2021

Job Description:

Job DescriptionAt Hilton Grand Vacations, our commitment to excellence is recognized and celebrated by some of Hawaii's best accolades, including the recent award for Top Vacation Timeshare in Oahu in Hawaii Magazine's 2021 Reader's Choice Awards. As the Assistant Director of Guest Services, you will be responsible for assisting and supporting the Director of Guest Services in managing Front Office operations, which includes the daily supervision of guest service and team member support. You will assist implementation improvements to policies and operational systems in order to achieve outstanding service scores.

  • Ensures that department operates in compliance of organizational, business, and financial regulations.
  • Routinely monitors guest survey scores, requests and complaints, and resolution of issues as deemed necessary to provide excellence in service.
  • Maintains human resource management practices that are executed by direct reports which include performance management, and corrective action in partnership with the HR Business Partner.
  • Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members.
  • Coordinate developmental plans for team members to ensure continued growth and success within the organization.
  • Maintains relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
  • Performs other related activities as needed. What will it be like to be a Team Member..... At the core of our company's success are our Team Members. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits. Don't wait! Apply Today. QualificationsWhat are we looking for.... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
    • High School Diploma/GED
    • Able to work flexible schedules including mornings, evenings, weekends and holidays
    • 3+ years of managerial experience
    • 3+ years of experience at property with 500+ rooms
    • Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results
    • Demonstrates problem solving, analytical and conceptual skills
    • Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
      • BA/BS/Bachelor's Degree
      • CPR/First Aid
      • Fluent Japanese Language (read, speak, write)
      • Experience in leading operations operating under a Collective Bargaining Agreement (CBA) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Honolulu , Assistant Director of Guest Services, Executive , Honolulu, Hawaii

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