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Commercial Lines Account Manager (Monarch Insurance Services)

Company: Acrisure
Location: Aiea
Posted on: January 12, 2022

Job Description:

Monarch Insurance Services (MIS) was established in 1981 as an independent insurance agency specializing in the property & casualty insurance space. In 2018, MIS joined Acrisure as one of its global Agency Partners to provide a complete spectrum of personal, commercial, benefits, and specialty insurance solutions for a range of industries.

MIS has an extensive list of clients in several major industries including private independent schools/education, real estate, construction, development, healthcare, non-profits, social services, and hospitality. They are driven by a collective passion for innovation, unprecedented strategic growth, and the pursuit of limitless opportunities.

MIS, an Acrisure agency partner, has a current need for a full-time Commercial Lines Account Manager. This position will be responsible for assisting in the production of new accounts and the retention of existing accounts. Provides prompt, efficient, high-quality service to designated accounts in support of Producer activities.

Essential Duties And Responsibilities

  • Responsible for gathering the exposure and risk management information for the renewal of designated accounts in compliance with all department protocols
  • Prepare & maintain exposure information schedules and applications for designated clients and prospects
  • Maintains a concern for timeliness and completeness when interacting with customers, agency, and company personnel to minimize potential for errors & omissions claims
  • After reviewing updated client exposure information, obtains other renewal information from insured, and completes applications for designated renewal business in compliance with all department protocols. Assists Producer as needed
  • Prepares and submits required renewal underwriting information/submission in compliance with all department protocols
  • Reviews quotes for accuracy and prepares client proposals. Assists Producer as needed
  • Binds coverage with carrier and coordinates all post binding activity with the Processing Center in compliance with all department protocols (no-fault cards, certificates of insurance, finance contracts, policy file preparation, and TAM preparation)
  • Reviews policies, endorsements, and audits within 2 weeks of receipt and coordinates response to client with Processing Center
  • Documents all material client and carrier correspondence through the activity function of TAM & Paperwise and all other department protocols
  • Maintains clean and accurate paperless files in TAM & Paperwise in compliance with department protocol
  • Maintains accurate records in compliance with department protocol
  • Follows department protocols for the scanning of documents into Papwerwise
  • Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Completes changes/requests within 48 hours of receipt. Determines acceptability and placement, completes applications or endorsements requests in compliance with all department protocols
  • Reviews existing accounts with Producer to determine if additional lines of insurance should be solicited
  • Coordinates the preparation and submittal of loss notices with the Processing Center to carrier within 24 hours of receipt
  • Returns all phone calls within 24 hours of receipt
  • Follows up on outstanding claims and provides assistance as necessary
  • Works with direct report to develop professional and educational goals
  • Maintains positive and professional relationships with all carrier personnel
  • Performs other functions as assigned by management
    This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education And/or Experience
    • High school diploma or the recognized equivalent in education and experience, required
    • All licenses required by the State of Hawaii Department of Insurance, required
    • Two years experience in property and casualty underwriting and marketing with a multi-line insurance agency or brokerage operation
      Technology Skills
      • TAM or similar agency management software experience, preferred
      • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
        Other Qualifications
        • Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
        • Self-motivated and driven
        • Maintain a sense of urgency and ability to work with and meet deadlines
        • Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance
        • Ability to maintain a professional demeanor and positive attitude
          Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • Moderate stress due to regular deadlines and daily challenges
          • High finger dexterity while typing documents and forms
          • Occasionally lift up to 20lbs.
            Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
            • Work is done in a temperature-controlled, non-smoking office
            • Workstations are cubicles with moderately high sides
            • The noise level in the work environment is usually moderateby Jobble

Keywords: Acrisure, Honolulu , Commercial Lines Account Manager (Monarch Insurance Services), Executive , Aiea, Hawaii

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