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Senior Cloud Operations Manager

Company: Decision Research Corporation
Location: Honolulu
Posted on: January 12, 2022

Job Description:

DescriptionDRC is looking for a dynamic and passionate Director of Cloud Operations. As a hands on thought leader, you will be driving all operational aspects of our cloud hosted service model, including SaaS, PaaS and IaaS. You will be expected to be the company's SME on the Microsoft Azure cloud platform, staying abreast in Azure technology and partnering with product development and client services so that DRC leverages Azure innovation. You will participate in all cloud relevant activities of the SDLC and client support to ensure our client SLAs are met or exceeded.
Role & Responsibilities

  • Provide strategic and tactical leadership for engineering, implementation and operation of Azure platform with respect to DRC software solutions
  • Enhance and maintain consistent health service monitoring capability to proactively detect and respond to operational issues across all client implementations
  • Sustain status as company's SME on Azure cloud platform by participating in Azure leaning opportunities and collaborating with Microsoft Azure architects
  • Provide guidance and knowledge transfer of Azure platform so that DRC continually leverages Azure innovation
  • Collaborate with Product Team, Client Services and Client Support to ensure client deployments are consistent and complete for all aspects of our cloud offering
  • Work with QA to understand application performance characteristics on the Azure platform
  • Influence application and infrastructure level resiliency both for DRC's software system as well as 3rd party data enrichment providers
  • Provide technical leadership, mentoring and coaching for all staff and foster a culture of accountability, innovation and team building.
  • Work closely with QA and Release to assist in automation of software deployment and infrastructure provisioning
    Experience and Skills:
    • 10+ years in a software technical leadership role
    • 5+ years in a management/leadership role
    • A bachelor's degree in Computer Science or Engineering
    • Strong written and oral communication skills
    • Track record of managing large-scale, high-quality software products
    • Broad knowledge of web-based software technology using Microsoft technology
    • Experience identifying and documenting network design requirements for cloud-based enterprise software applications
    • In-depth knowledge of Azure public cloud infrastructure and services
    • Experience with robust network infrastructure capacity planning
    • Comfortable working in a fast paced environment and in ambiguous scenarios
    • Experience implementing application/network health monitoring systems
    • Experience designing, implementing and supporting 3rd party integrations to other web-based data enrichment services

Keywords: Decision Research Corporation, Honolulu , Senior Cloud Operations Manager, Executive , Honolulu, Hawaii

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