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Member Services Manager

Company: The Arcadia Family of Companies
Location: Honolulu
Posted on: January 15, 2022

Job Description:

Member Services Manager
Arcadia At Home
Location: Honolulu, Hawaii

  • Competitive compensation and outstanding benefits
  • Join one of the best places to work in Honolulu!We are seeking an experienced professional to manage and develop our Arcadia At Home program. This full-time position ensures extraordinary member experience.
    Key Responsibilities include but are not limited to:
    • Builds relationships with members and their families through meetings, scheduled home visits, phone calls and e-mails.
    • Develops and maintains strong relationships with internal partners to manage the member services experience.
    • Coordinates service offerings, to include health care related services, with all companies and departments as applicable.
    • Develops, manages, implements the program strategies and goals.
    • Enters and maintains member information within electronic systems to analyze service trends, wellness initiatives and improvement opportunities.
    • Reviews and processes monthly billing statements.The Successful Applicant must have:
      • Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Experience in Home Care coordination a plus.
      • Proficiency in using computers and software including Microsoft Office Suite (Excel, Outlook, PowerPoint, & Word)
      • Excellent interpersonal and solutions oriented problem solving skills.
      • Exceptional verbal and written communication skills.
      • Flexibility to work various days/times as needed to support the needs of the members.
        Please apply by clicking the "Apply" buttonIf you do not have a resume or if your resume does not include all employment you have held in the last 10 years, please complete and attach the Employment History form (located at the bottom of the page) to your application for employment. Please note that you must save the document to your computer or device before you upload the file.
        The Arcadia Family of Companies is comprised of the following non-profit organizations:

        Arcadia Retirement Residence
        15 Craigside
        Arcadia Adult Day Care and Day Health Center
        Arcadia Home Health and Home Care Services
        Arcadia at Home

        The Arcadia Family of Companies is an Equal Opportunity Employer

Keywords: The Arcadia Family of Companies, Honolulu , Member Services Manager, Executive , Honolulu, Hawaii

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