General Manager, Ala Moana
Posted on: January 16, 2022
The General Manager drives consistency of the Bloomingdale's brand
as it is expressed through people, guaranteeing both an outstanding
shopping experience for our upscale clientele as well as an
outstanding employment experience for our workforce. Capitalizing
on the excitement and ambience inherent to the Bloomingdale's
brand, he/she builds and cultivates a motivated, skilled and
equipped management team.
The General Manager's leadership inspires alignment to the
b-Bloomingdale's vision of a selling culture, driving volume growth
and profitable business relationships. The General Manager is
responsible for effectively prioritizing, strategizing and leading
the unique blend of our business: driving a day in day out regular
price business versus, at times, maximizing a high-powered
promotional marketing calendar.
The critical responsibilities of the General Manager are: Drive
Fashion Leadership, Build Omni-channel Competency, Grow Our People,
Deliver Our Financials, Engender Customer Loyalty.
DEVELOP THE PEOPLE AND THE TEAM
Recruit top quality executives and staff with appropriate
diversity. Spend time shopping the competition specifically looking
at people and strategizing who should join the Bloomindale's team.
Observe and get to know the capabilities of the best managers and
associates in the competition. Develop relationships with these
individuals that will give them the desire and the confidence to
come to Bloomindale's when the appropriate opportunity is
Develop and retain a strong team; ensure that new hires -- both
executives and staff - are guided properly and completely through
the "on-boarding" process and are transitioned into the
Bloomingdale's culture with consistent communication and
Capitalize on a strategic succession plan that anticipates job
openings and develops internal talent.
Cultivate strong and collaborative business partnerships with and
amongst the Assistant Store Manager of Operations, Human Resources
Manager, Group Manager, Senior Merchandise Manager and Visual
Manager; serve as a role model for Sales and merchandise Managers
and their associates.
Leverage business relationships with the store organization: Invite
honest feedback from these business partners in order to improve
people and performance.
Develop a strong business partnership with the Senior Vice
President, Director of Stores and Executive Committee members.
Drive accountability and discipline at the executive and staff
BUILD REPUTATION OF BLOOMINGDALE'S AS "THE BEST PLACE TO WORK"
Build a team with sensitivity to Diversity and Bloomingdale's
commitment to an environment free from hostility, harassment or
discrimination of any kind.
Recognize performance above standard and celebrate with the
individual and the team;
Provide an Open Door to receive coworker concerns and resolve
Consistently work to reduce friction in the workplace by
proactively addressing any/all issues and conflict;
Ensure fair and consistent application of all policies and
CULTIVATE A SERVICE AND CLIENT FOCUSED ENVIRONMENT
Serve as the ultimate role model of outstanding service.
Consistently demonstrate the urgency of engaging the customer in a
professional, polished and knowledgeable manner;
Ensure that brand strategy initiatives are fully embraced by the
store with the right communication, recognition and alignment;
Drive Service and achieve success as measured by the NPS (Net
Promoter Score) standard;
Inspire and empower a cohesive management and selling team to own
and guarantee the outstanding service experience. Visibly support
the clienteling culture and maximize the use of clienteling tools
(b-connected, customer outreach, Loyallist) as a method to drive
loyal relationships. Balance the emphasis on regular relationship
selling versus high traffic promotional events.
Know the top 100 clients in the store.
ACHIEVE NEW ACCOUNT ACQUISITION STANDARDS AND LOYALTY STANDARDS
Be a strong and consistent voice leading and supporting all aspects
of loyalty: new account acquisition, participation and loyalty
Ensure that management team executes loyalty education and programs
in compliance with Central directives and appropriately follows up
to drive performance;
Achieve standard for new account acquisition, participation, and
loyalty sales growth
DRIVE SALES VOLUME
Ensure that store team works to maximize sales opportunity by
leveraging our core values - Drive Fashion Leadership, Build
Omni-channel Competency, Grow Our People, Deliver Our Financials,
Engender Customer Loyalty.
Achieve sales volume success compared to plan, last year and
established store trend and ensure that store team reacts
appropriately to selling reports.
Ensure that store team capitalizes on key business opportunities
(trends, vendors, classifications, items) and identifies stock
Drive store initiated strategies (transition, seasonal, etc.)
working with the senior team and regional partners.
Maximize both corporate and store initiated events to drive volume,
client relationships, and service reputation.
ACHIEVE EBIT AND EXPENSE
Achieve shortage objectives
Meet expense and flex performance objectives
Responsibly manage elements of profitability: shortage, expense,
adherence to audit standards, and gross markdown rates.
Bachelor's Degree preferred
Minimum of 10 years of retail management experience in a department
store with direct P & L responsibility
Ability to identify, hire and develop top talent
Ability to lead by example, strong leadership profile
Ability to work well with all levels to build teams and
Ability to develop, plan and execute strategies to maximize
Highly organized and able to adapt quickly to changing
This job description is not all inclusive. Macy's Inc. reserves the
right to amend this job description at any time. Macy's Inc. is an
Equal Opportunity Employer, committed to a diverse and inclusive
Keywords: Bloomingdale's, Honolulu , General Manager, Ala Moana, Executive , Honolulu, Hawaii
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