General Manager
Company: Ultimate NeV LLC
Location: Honolulu
Posted on: May 12, 2022
Job Description:
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Manager Full Time Honolulu, Honolulu, HI, US 30+ days ago
Requisition ID: 1515
- Recruit, interview, & hire department managers, supervisors,
and front-line team members, reflecting the diversity and
culture(s) of the community.
- Provide consistent accountability for direct reports and dotted
line reports through training, coaching, conducting planning
sessions, and performance reviews.
- Conduct ongoing team member training & development in order to
engage and retain team members.
- Provides input on final approval on the hiring, dismissal,
discipline of all gym employees with support from the Vice
Presidents.
- Create positive working conditions for team members and
appropriate leadership, supervision, support, and feedback.
- Provides developmental coaching and guidance for long-term
career growth opportunities to all direct reports.
- Conducts regular team member meetings with direct reports to
review performance and offer direction, motivation and guidance
toward achieving individual and company goals.
- Maintain a fully engaged and high performing team that aligns
with company values and goals.
- Ensure execution on lead, appointment setting, and guest goals
in order to hit financial targets set forth by the company.
- Responsible for ensuring 50% of guest conversion, 40% Ultimate
Mix, and 25% attachment of point of sale private coaching to new
member sales.
- Leadership through accountability and performance management in
order to execute on monthly sales metrics and drivers.
- Proper documentation using company HR forms and sent into Vice
President of Sales and HR.
- Personal Production to ensure that the membership department
hits their monthly targets in New Member Sales, Electronic Funds
Transfer, and Point of Sale Private Coaching goals. Planning
- Participate and provide gym specific input into the development
of the gym financial, expense, and operating plan.
- Develop monthly membership, fitness, and operation plans to
deliver financial and retention goals with contribution by
department heads and Vice Presidents.
- Collaborate with department heads and Vice Presidents to
establish priorities and goals, including revenue goals and labor
targets for the gym. Identify and plan execution of improvement in
the gym.
- Work with Operations Manager and Vice President of Operations
to supervise and set priorities and goals directly with the
Facilities Technician to deliver a great member experience.
- Provide input and report monthly results to the Vice President
of Sales regarding the gym financials. Guest Experience/Team Member
Experience (General Management)
- Establish a fun, safe, healthy, and community-focused gym
culture that delivers high member satisfaction and achieves maximum
profitability with the support of department heads.
- Be a role model for member service behavior by walking through
gym and collecting member feedback to identify training and
development opportunities for team members.
- Resolve elevated gym member concerns; conduct on-the-spot
coaching to prevent them from reoccurring.
- Monitor gym appearance and ensure problems are resolved in a
timely manner.
- Perform regular reviews, edits and overtime approval in the
Company's Time & Labor system with assistance from department
heads.
- Ensure company policies, procedures, programs and promotions
are efficiently executed.
- Ensures safety of employees, members and gym property.
ORGANIZATION RELATIONSHIPS: The UFC Gym General Manager reports
directly to the Vice President of Sales
with a dotted line reporting structure to the Vice President of
Operations and Vice President of Fitness. The Assistant Manager and
Membership Specialists report directly to the General Manager. The
Operations Manager and Fitness Director have a dotted line
reporting structure to the General Manager with a direct report
into the Vice President of Operations and Vice President of Fitness
respectively. REQUIRED QUALIFICATIONS Knowledge, skills & abilities
- Experience managing reports, budgeting, revenue, payroll,
and/or demonstrated math analytical / ratio skills knowledge of
fitness industry.
- Strong organizational skills and customer service orientation
with proven results.
- Experience with basic computer skills like Microsoft Word,
Microsoft Excel, Google Documents, and PowerPoint.
- Strong and proven leadership, communication, time management,
and analytical abilities and skills. Minimum
certifications/educational level
- High School Diploma or GED required, Bachelor's Degree
preferred.
- 2-3 years of progressive management experience supervising 3-10
employees.
- 3-5 years of sales or related experience. Physical Requirements
- Must be able to lift 50-120 lbs. and stand for up to 8-12
hours.
- Must have adequate transportation to and from work, to
scheduled meetings, and/or to networking events.
Keywords: Ultimate NeV LLC, Honolulu , General Manager, Executive , Honolulu, Hawaii
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