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Resort Director

Company: Hilton Grand Vacations
Location: Honolulu
Posted on: May 12, 2022

Job Description:

Job DescriptionThe Resort Director is responsible for the functionality and servicing of each tower's resort operations. Responsibilities include experience in leading the front office, housekeeping, and engineering teams while meeting and or exceeding all agreed-upon financial and operational goals and objectives for the resort. This position collaborates and supports department leaders with operational oversight of the resorts' shared services with the Hilton Hawaiian Village Hotel including hotline/cares line, housekeeping common areas, and 3rd party common area agreements, as well as the hotel maintenance services, They will establish, foster, and promote a positive work environment with other resort leaders and hotel partners while also increasing owner, guest, and team member satisfaction. They lead others by exemplifying the HGV values while also inspiring independent action and initiative:

  • Ensures that a high standard of service is delivered in a friendly and personalized manner
  • Maintains a high level of visibility and contact amongst key partners
  • Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards. Will include, if applicable to designated responsibility, meeting with owners/guests to resolve service opportunities to their satisfaction
  • Follow-through on stated goals and commitments
  • Effective communication with key partners and leadership
  • Demonstrate role-modeling behavior through visible actions
  • Exhibits direct honesty and support to team members, corporate leaders, owners, and guests
  • Models high standards of honesty and integrity
  • Uses a methodical and logical approach in the advancement of recommendations for action
  • Challenges, predict desired outcomes, and avoid unnecessary risk, and comfort with novel and creative approaches to problem-solving to achieve strategic outcomes
  • Ability to seek input from pertinent sources to make timely and well-informed decisions
  • Identify resources (people, materials, funding, support) to achieve goals, and identifies "less obvious" and creative thinking to obtaining resources, especially in lean environments
  • Empowers Teams to be in the achievement of stated goals
  • Identify and exhibit motivational behavior in alignment with pivotal initiatives, Invites input and ownership
  • Create a positive and motivating working environment
  • Identifies and coordinates development plans for team members to ensure continued growth and success within the organization
  • Readily adapts personal, interpersonal, and leadership behavior to address challenges appropriately.
  • Can use situational awareness to adapt and adjust to fit the needs of the moment
  • Develops and implements initiatives of Resort Operations for all HGV resorts. Develops clear goals and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations, and decision-making powers for goal achievement. Maintains compliance with organizational, business, and financial regulations
  • Holds accountable and manages various Department Heads, including leading all aspects of timetables, work schedules, management, and leadership of Team Members within the different fields. Attends all meetings and other managerial gatherings, as directed by Corporate Office
  • Supervises HR management practices that are completed by direct reports which include recruitment, performance management, and corrective action in partnership with the HR Partner. Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members
  • Monitors and maintains strong SALT scores and QA Inspections. Develops annual business strategy and performance benchmarks to maintain outstanding service scores while identifying opportunities for growth and developments
  • Develops and oversees HOA and Operations budgets for all towers. Provides proper allocations and forecasting data to achieve financial sustainability and ensures effective reporting and forecasting of results in collaboration with the Business Management
  • Assists in the development of the resort's long-term reserve plan and coordinate the execution of approved reserve projects with the General Manager
  • Maintains relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner
  • Develops and nurtures a positive relationship with Sales, Marketing, and Rental business partners
  • Serves as General Manager in GM's absence
  • May be required to do other duties and special projects as assignedWhat will it be like to be a Team Member?We offer an excellent benefits package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!QualificationsHilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:
    • BA/BS/Bachelor's Degree
    • 3+years experience in related field
    • 4+years of managerial experience
    • possess and apply a comprehensive knowledge of financial principles and statements to review and analyze financial statuses
    • Proven track record to develop, lead, and directing various management and employee levels
    • Excellent written and verbal communication skills.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
      • Voice certified
      • Experience in handling operations operating under a Collective Bargaining Agreement (CBA)
      • Guest satisfaction systems such as SALT, WEST, MEDALLIA knowledge
      • 5 to 7 years of related experience
      • 6+ years in a director role
      • Time Share/Vacation Ownership industry experienceWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations!

Keywords: Hilton Grand Vacations, Honolulu , Resort Director, Executive , Honolulu, Hawaii

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