Sales Manager - Leisure and Wholesale Market

-Participates in and contributes to the development of the hotel's sales and marketing strategies
-Develops and implements strategies for achieving individual sales goals
-Meet or exceed pre-determined individual and team goals within corporate negotiated, local negotiated and wholesale segments
-Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork related to client/account maintenance
-Compiles list of existing and prospective corporate and wholesale accounts
-Actively solicit new corporate and wholesale accounts for the purpose of increasing revenue consistent with hotel goals
-Make outside sales calls and phone solicitations to obtain business. Also utilize site inspections and on-site meals to book business
-Maintain active liaison with competitors regionally through personal contacts, professional and industry associations. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position
-Evaluate potential and existing accounts for profitability and overall benefit to the Hotel
-Retrieves and interprets data to be utilized in client and corporate interactions with the goal of establishing a mutually-beneficial strategic plan
-Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying client needs
-Solicits files on a timely basis to confirm business
-Uses outside sales calls to solicit existing and new clients
-Contacts in-house customers to foster additional business, repeat bookings, or referrals to other Hilton Hotels
-Reviews individual goals on a quarterly basis; recommends and takes appropriate actions to achieve objectives in key result areas
-Reviews existing and previous market reports and trends. Shares findings with team and applies to future strategies
-Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts
-Communicates clients' requests to all departments in an effective and timely manner
-Assists in the completion of monthly booking report
-Prepares reports as necessary to improve management decision making and critical evaluation of work activities
-Reviews agency360 reports on a weekly basis. Provides updates on findings and action items based on market conditions.
-Reviews key marketing reports on a monthly basis. Provides updates on findings as well as follow up action items
-Reviews daily revenue reports (MCAT, Bookings by SRP). Provides updates on findings as well as follow up action items.
-Creates 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations
-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
-Participates in the sales, promotion, marketing and strategic plans, promotions and services.
-Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed. Also prepares weekly expense reports
-Understand and adhere to budgeted wage and hour limitations for associates
-Attends department meetings and as needed, attends interdepartmental meetings
-Other duties as assigned

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