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Sales Manager - Leisure and Wholesale Market

Company: Hilton Waikiki Beach
Location: Honolulu
Posted on: May 13, 2022

Job Description:

Hilton Waikiki Beach is looking for a self-starter who is familiar with our local wholesale travel market to join their sales team! This individual will be responsible for generating a high profile and quality perception in the market place while also generating group guest room and other revenues. The Sales Manager will create action plans and presentations utilizing existing company reports with the purpose of achieving hotel financial goals. Also responsible for maximizing profitability and ensuring overall guest satisfaction.

The ideal candidate will be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Must also be able to work independently and complete assignments within parameters of instructions given, prescribed routines, and standard accepted practices.

Job Duties/Responsibilities:

-Participates in and contributes to the development of the hotel's sales and marketing strategies
-Develops and implements strategies for achieving individual sales goals
-Meet or exceed pre-determined individual and team goals within corporate negotiated, local negotiated and wholesale segments
-Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork related to client/account maintenance
-Compiles list of existing and prospective corporate and wholesale accounts
-Actively solicit new corporate and wholesale accounts for the purpose of increasing revenue consistent with hotel goals
-Make outside sales calls and phone solicitations to obtain business. Also utilize site inspections and on-site meals to book business
-Maintain active liaison with competitors regionally through personal contacts, professional and industry associations. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position
-Evaluate potential and existing accounts for profitability and overall benefit to the Hotel
-Retrieves and interprets data to be utilized in client and corporate interactions with the goal of establishing a mutually-beneficial strategic plan
-Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying client needs
-Solicits files on a timely basis to confirm business
-Uses outside sales calls to solicit existing and new clients
-Contacts in-house customers to foster additional business, repeat bookings, or referrals to other Hilton Hotels
-Reviews individual goals on a quarterly basis; recommends and takes appropriate actions to achieve objectives in key result areas
-Reviews existing and previous market reports and trends. Shares findings with team and applies to future strategies
-Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts
-Communicates clients' requests to all departments in an effective and timely manner
-Assists in the completion of monthly booking report
-Prepares reports as necessary to improve management decision making and critical evaluation of work activities
-Reviews agency360 reports on a weekly basis. Provides updates on findings and action items based on market conditions.
-Reviews key marketing reports on a monthly basis. Provides updates on findings as well as follow up action items
-Reviews daily revenue reports (MCAT, Bookings by SRP). Provides updates on findings as well as follow up action items.
-Creates 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations
-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
-Participates in the sales, promotion, marketing and strategic plans, promotions and services.
-Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed. Also prepares weekly expense reports
-Understand and adhere to budgeted wage and hour limitations for associates
-Attends department meetings and as needed, attends interdepartmental meetings
-Other duties as assigned

Keywords: Hilton Waikiki Beach, Honolulu , Sales Manager - Leisure and Wholesale Market, Executive , Honolulu, Hawaii

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