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Senior Project Manager - Project Management Office

Company: Hawaiian Airlines
Location: Honolulu
Posted on: May 13, 2022

Job Description:

Department Organizational Effectiveness City Honolulu State HI Part-Time No Part-Time Weekend No Description At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our 'ohana -and be a part of an exciting team of professionals dedicated to serving our -kama'--ina -and introducing our islands to the world!Position OverviewThe mission of the Project Management Office (PMO) is to provide best-in-class program and project management services to the enterprise through strong partnerships, robust communication, organization & discipline, and extensive risk management.Senior Project Managers are seasoned project management professionals with diverse project experiences, highlighted by a gradually increasing degree of project complexity, scope, and strategic importance.Senior Project Managers work within the Project Management Office assigned to multiple, concurrent projects, balanced by size and complexity.Multiple positions needed supporting Airport Operations & Corporate Functions (Real Estate - HR), Technical Operations & Safety, and Commercial (Marketing Technology - Loyalty & Reservations - Revenue Management)Key ResponsibilitiesKey responsibilities include, but are not limited to, the following:

  • Through a structured delivery approach based on best practices and industry standard, manage all stages of the project lifecycle (Problem Assessment, Planning, Implementation, and Closure) to ensure project objectives, timelines, and deliverables are being met
    • Process Adherence: Be a steward and advocate of the HA project delivery process by demonstrating a firm understanding of the process and adhering to the project manager responsibilities through all project stages (including governance and control) and by holding others accountable to their responsibilities
    • Technical Competency: Demonstrate an advanced understanding of project management concepts, techniques, tools, and methods that result in project performance improvements
    • Communication: Deliver and/or distribute clear, articulate, and succinct project communications through both written and verbal means. Ensure the right people have the right information at the right time. Distill complex ideas into their simplest form and drive decisions and actions by breaking down complex topics so all parties understand
    • Leadership & Business: Act as a project leader and change agent by demonstrating expected business knowledge, operating autonomously, engaging with senior leaders, and motivating others to perform at their best
    • Facilitation/ Conflict Management: Facilitate brainstorming, ideation, decision making, problem solving, lessons learned, and other workshops/broad meetings to ensure progress and achieve project objectives. When conflict arises, act as a mediator to diffuse tensions amongst stakeholder groups and identify a resolution
    • Risk Management: Identify, understand, and articulate what could go wrong and put in place proactive mitigation plans to reduce or eliminate the probability of occurrence. Manage the message to keep focus on the key risks or issues
    • Foster relationships across functions and levels of the organization
      • Establish a reputation for collaboration through openness and empathy
      • Foster positive and constructive relationships with project team members and stakeholders by respecting the persons and promoting diversity of thought
      • Employ an objective approach to decision making and an awareness of politics without getting mired in them
      • Remain composed when project progress, workload, or resource allocations are less than ideal, and stress can be sensed across project stakeholders
      • Display resiliency when assignments appear difficult or complex, and when dealing with uncertainty or ambiguity
      • Facilitate relationships between business groups and IT departments
      • Enrich the delivery capabilities and overall performance of the PMO
        • Embody accountability by taking responsibility for individual actions and encouraging others to do the same
        • Support the company's and department's strategy and values
        • Promote unity by demonstrating confidence in self and peers
        • Place the success of the team over success of the individual
        • Deepen project management expertise by supporting the continuous assessment and improvement of PMO frameworks, processes and practices
        • Support the professional growth of fellow project managers by providing informal leadership, guidance, and mentoring if needed
        • Other duties as assigned Requirements Minimum Requirements
          • Bachelor's Degree (in lieu of degree - 11 years of relevant airline industry experience.)
          • Direct experience managing three or more multi-year projects and/or programs of significant complexity end to end, with a budget equal to or greater than $5MM with high risk, or 7 years of equivalent relevant airline industry experience
          • Valid PMP designation from the Project Management Institute (PMI). In process certifications shall be considered
          • Experience with project management and software development methodologies such as waterfall Agile / Scrum, hybrids, and SDLC methodologies
          • Proficient understanding of project management theory and use of project management tools (e.g., MS Project, JIRA, SharePoint, Visio, MS Teams.)
          • Process Modeling experience
          • Excellent relationship management and consulting skills, especially at the executive level
          • Must have received the COVID Vaccine by date of hire **All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.Preferred Qualifications
            • SAFe (e.g., Certified SAFe - Agilist), ITIL certifications, or other relevant Agile/IT certifications.
            • Data and/or business analysis experience
            • Experience with change management/business readiness methods and tools.
            • IT software development and/or delivery experience, especially in areas related to the web, mobile apps, and merchandising
            • Experience working with subject matter experts, business analysts, and technical solution architects to translate product roadmaps into project plans that deliver maximum benefits while minimizing disruption to operations and fostering a positive customer experience
            • Airline industry education, exposure, and/or experience in revenue management, product management, sales, distribution, marketing technology, loyalty programs, airport operations, call centers, or airline-specific systems such as the Sabre, Passenger Service System About Hawaiian AirlinesHawaiian - has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation and was named the #1 U.S. airline by Cond-- Nast Traveler's 2021 Readers Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai--i.Now in its 92nd year of continuous service, Hawaiian is Hawai--i's biggest and longest-serving airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawai--i and 16 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti. As a result of the COVID-19 pandemic, Hawaiian's Auckland and Brisbane flights remain suspended.The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire.Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at -HawaiianAirlines.com . Follow Hawaiian's Twitter updates (@HawaiianAir ), become a fan on Facebook (Hawaiian Airlines ), and follow us on Instagram (hawaiianairlines ). For career postings and updates, follow Hawaiian's -LinkedIn -page.For media inquiries, please visit Hawaiian Airlines' -online newsroom .
              • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
              • Please view Equal Employment Opportunity Posters provided by OFCCP here .
              • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hawaiian Airlines, Honolulu , Senior Project Manager - Project Management Office, Executive , Honolulu, Hawaii

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