Food & Beverage Manager
Posted on: June 23, 2022
Posting Date May 12, 2022
Job Number 22076786
Job Category Food and Beverage & Culinary
Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue,
Honolulu, Hawaii, United States
Brand Marriott Hotels Resorts
Position Type Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. It's as simple as that. Our hotels offer a work experience
unlike any other, where you'll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---.
Areas of responsibility include Restaurants/Bars and Room Service,
if applicable. Supervises daily restaurant operations and assists
with menu planning, maintains sanitation standards and assists
servers and hosts on the floor during peak meal periods. Strives to
continually improve guest and employee satisfaction and maximize
the financial performance in areas of responsibility. Determines
training needed to accomplish goals, then implements plan.
Education and Experience
--- High school diploma or GED; 4 years experience in the food and
beverage, culinary, or related professional area.
--- 2-year degree from an accredited university in Food Service
Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the food
and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
--- Supervises and manages employees. Manages all day-to-day
operations. Understands employee positions well enough to perform
duties in employees' absence.
--- Maintains service and sanitation standards in restaurant,
bar/lounge and room service areas.
--- Reviews staffing levels to ensure that guest service,
operational needs and financial objectives are met.
Leading Food and Beverage Team
--- Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business
decision making; demonstrates honesty/integrity; leads by
--- Encourages and builds mutual trust, respect, and cooperation
among team members.
--- Serves as a role model to demonstrate appropriate
--- Identifies the developmental needs of others and coaches,
mentors, or otherwise helps others to improve their knowledge or
--- Develops specific goals and plans to prioritize, organize, and
accomplish your work.
--- Ensures and maintains the productivity level of employees.
--- Provides the leadership, vision and direction to bring together
and prioritize the departmental goals in a way that will be
efficient and effective.
--- Ensures compliance with all food & beverage policies, standards
and procedures by training, supervising, follow-up and hands on
--- Ensures compliance with all applicable laws and
--- Ensures compliance with food handling and sanitation
--- Ensures staff understands local, state and Federal liquor
--- Establishes and maintains open, collaborative relationships
with employees and ensures employees do the same within the
--- Establishes guidelines so employees understand expectations and
--- Monitors alcohol beverage service in compliance with local
Ensuring Exceptional Customer Service
--- Provides services that are above and beyond for customer
satisfaction and retention.
--- Improves service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed.
--- Manages day-to-day operations, ensures the quality, standards
and meets the expectations of the customers on a daily basis.
--- Displays leadership in guest hospitality, exemplifies excellent
customer service and creates a positive atmosphere for guest
--- Empowers employees to provide excellent customer service.
--- Acts as the guest service role model for the restaurants, sets
a good example of excellent customer service and creates a positive
atmosphere for guest relations.
--- Handles guest problems and complaints.
--- Meets with guests on an informal basis during meals or upon
departure to obtain feedback on quality of food and beverage,
service levels and overall satisfaction.
--- Ensures corrective action is taken to continuously improve
--- Incorporates guest satisfaction as a component of departmental
meetings with a focus on continuous improvement.
--- Manages service delivery in outlets to ensure excellent service
from point of entry to departure (e.g., greeting from hostess,
speed of order taking and food and beverage delivery, fulfillment
of special requests, collection of payment & invitation to
Managing and Conducting Human Resource Activities
--- Provides guidance and direction to subordinates, including
setting performance standards and monitoring performance.
--- Identifies the educational needs of others, develops formal
educational or training programs or classes, and teaches or
--- Ensures employees are treated fairly and equitably. Strives to
improve employee retention.
--- Ensures employees receive on-going training to understand guest
--- Solicits employee feedback, utilizes an "open door" policy and
reviews employee satisfaction results to identify and address
employee problems or concerns.
--- Strives to improve service performance.
--- Ensures recognition is taking place across areas of
--- Provides information to supervisors, co-workers, and
subordinates by telephone, in written form, e-mail, or in
--- Analyzes information and evaluating results to choose the best
solution and solve problems.
--- Assists servers and hosts on the floor during meal periods and
high demand times.
--- Recognizes good quality products and presentations.
--- Supervises daily shift operations in absence of Assistant
--- Oversees the financial aspects of the department including
purchasing and payment of invoices.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott, Honolulu , Food & Beverage Manager, Executive , Honolulu, Hawaii
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