Service Provider Capacity Manager
Company: HOME DEPOT USA, INC
Posted on: August 3, 2022
The Service Provider Capacity Manager will be responsible for
HDE/HDI service provider recruitment in high priority and out of
stock locations while managing install capacity demand to increase
pipeline conversion and reduce cycle times. Collaboration with
stakeholders in Services Operations including Sourcing, Onboarding,
Assimilation, and Compliance, other cross-functional teams, and our
field leaders is to key to ensure a quick and seamless service
provider onboarding process. This position will also help identify
gaps and opportunities with our training materials and reporting
tools to improve the end to end capacity recruiting process.
Major Tasks, Responsibilities & Key Accountabilities:
75% - Proactively recruiting and qualifying appropriate and
licensed service providers targeting high priority, out-of stock
locations. Work closely with HDE/HDI leadership team to drive
desired behaviors and positive results.
20% - Help develop and reinforce recruiting skills and standards
with install leaders through education, observation, mentorship and
5% - Identify gaps and opportunities to enhance training materials
and field reporting tools.
Nature and Scope:
This position reports to the Director, Field Execution
Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
Typically requires overnight travel more than 50% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED.
Work Experience Required: 5 years
Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
5 years of relevant professional experience in Recruiting (with
proven ability to influence and/or close business), Install
Operations, Capacity Planning, Resource Management, or Training
Project management experience with ability to effectively plan,
prioritize, follow-up, and execute in a timely manner, anticipating
and accommodating roadblocks
Knowledge, Skills, Abilities and Competencies:
Ability to define process improvements, outline initiatives and
drive execution of sales programs in the field
Strong organizational skills with ability to handle multiple
assignments, demands, and proven ability to meet deadlines
Exceptionally strong communicator
Strong project management skills
Keywords: HOME DEPOT USA, INC, Honolulu , Service Provider Capacity Manager, Executive , Honolulu, Hawaii
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