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Service Provider Capacity Manager

Company: HOME DEPOT USA, INC
Location: Honolulu
Posted on: August 3, 2022

Job Description:

Position Purpose:

The Service Provider Capacity Manager will be responsible for HDE/HDI service provider recruitment in high priority and out of stock locations while managing install capacity demand to increase pipeline conversion and reduce cycle times. Collaboration with stakeholders in Services Operations including Sourcing, Onboarding, Assimilation, and Compliance, other cross-functional teams, and our field leaders is to key to ensure a quick and seamless service provider onboarding process. This position will also help identify gaps and opportunities with our training materials and reporting tools to improve the end to end capacity recruiting process.

Major Tasks, Responsibilities & Key Accountabilities:
75% - Proactively recruiting and qualifying appropriate and licensed service providers targeting high priority, out-of stock locations. Work closely with HDE/HDI leadership team to drive desired behaviors and positive results.

20% - Help develop and reinforce recruiting skills and standards with install leaders through education, observation, mentorship and motivation.

5% - Identify gaps and opportunities to enhance training materials and field reporting tools.

Nature and Scope:
This position reports to the Director, Field Execution

Environmental Job Requirements:

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel more than 50% of the time.

Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Work Experience Required: 5 years


Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
5 years of relevant professional experience in Recruiting (with proven ability to influence and/or close business), Install Operations, Capacity Planning, Resource Management, or Training

Project management experience with ability to effectively plan, prioritize, follow-up, and execute in a timely manner, anticipating and accommodating roadblocks

Knowledge, Skills, Abilities and Competencies:

Ability to define process improvements, outline initiatives and drive execution of sales programs in the field

Strong organizational skills with ability to handle multiple assignments, demands, and proven ability to meet deadlines

Exceptionally strong communicator

Strong project management skills

Keywords: HOME DEPOT USA, INC, Honolulu , Service Provider Capacity Manager, Executive , Honolulu, Hawaii

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