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Manager, Operations - In-Flight

Company: Hawaiian Airlines
Location: Honolulu
Posted on: August 3, 2022

Job Description:

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ' ohana and be a part of an exciting team of professionals dedicated to serving our kama'--ina and introducing our islands to the world! Position Summary Reports to the Senior Manager of In-Flight Services, Base Operations and is responsible for providing leadership, direction, and support to Flight Attendants to drive increased performance and a high level of engagement. Key Responsibilities

  • Report to Senior Manager, In-Flight Operations
  • Manages on board service and regulatory compliance, ensuring standards are followed as directed by our brand promise and regulatory agencies
  • Conduct daily pre-flight briefings; Deliver business information and inspire/motivate Flight Attendants to provide world class service in alignment withour company values
  • Concourses (Hub turns / Neighbor Island presence / North America and International Flights) to provide Flight Attendant support and ensure policy compliance
  • Implement assigned initiatives (baggage issues / delays, etc.)
  • Responsible for the application of the DOT random Drug Testing process
  • Handles In-Flight delays and irregular operations
  • Represents In-Flight on all Ops Calls
  • Represent In-Flight in Gate actions (medical / law enforcement, etc.) Supporting impacted Flight Attendant's
  • Manage In-Flight security issues (KCM / AOA, etc.)
  • Coordinate Flight Attendant impact during delays, gate changes and irregular operations to achieve on-time departures and minimize delays attributed to In-Flight
  • Liaison between In-Flight, Catering, and Customer Service departments to ensure highest quality of passenger service
  • Respond to Flight Attendant requests for assistance at departure gates during boarding process and flight arrivals
  • Actively engage Flight Attendants, increase engagement, promote our brand promise and improve safety compliance (reducing On the Job Injury (OJI) occurrences)
  • Perform on-board observation flights (or similar program) with Flight Attendants as needed
  • Responsible for all activities as assigned
  • Ensure Company's uniform policy is adhered to at all times
  • Other duties as assigned or directed
  • High School diploma or equivalent education
  • 2 years of management or equivalent Airport Operations or In-Flight experience
  • Working knowledge of federal and state leave employment laws and regulations
  • Computer Skills (Microsoft Word, Excel, Outlook, PowerPoint)
  • Able to professionally handle multiple tasks and meet all deadlines
  • Must be able to investigate incidents and discipline with dignity
  • Must obtain a Passport, SIDA badge and Ramp License
  • Able to build and maintain relationships with Flight Attendants at the highest professional level
  • Able to work flexible hours including holidays and weekends and travel as needed
  • May need to pass initial flight attendant training**All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.Preferred Qualifications
    • Experience working with collective bargaining agreements
    • Airport Operations Experience

      About Hawaiian AirlinesHawaiian - has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and was named No. 1 U.S. airline by Cond-- Nast Traveler's 2021 Readers Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai--i.Now in its 93rd year of continuous service, Hawaiian is Hawai--i's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawai--i and 16 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hawaiian Airlines, Honolulu , Manager, Operations - In-Flight, Executive , Honolulu, Hawaii

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