Front Desk Manager
Company: Paradise Bay Resort
Posted on: August 4, 2022
Paradise Bay Resort is looking for an exceptional individual to
lead the Guest Service Team at our waterfront boutique resort in
Kaneohe. We are looking for someone with hotel experience (Minimum
2 years GSA Supervisor experience) who is upbeat and personable
with Aloha Spirit. You would manage the key areas of front desk
operations, guest service, reservations, inventory management,
property and guest room appearance, and sales. You must have
excellent communication and organizational skills with guests and
fellow team members.JOB DESCRIPTION SUMMARY: The Front Desk
Supervisor serves as the lead ‘face of the resort' and emanates
Ho'okipa by representing the resort throughout all stages of the
guest's stay. Must be an excellent communicator with all
departments and immediately resolve guest issues to create the best
guest experience. Equally important is to be sales driven to upsell
rooms, managing inventory, resort, and outside activities to
maximize resort revenue. Responsible for supervising all GSAs and
lead by example.
ESSENTIAL JOB FUNCTIONS:-Review daily front office work and
activity reports generated by night audit.-Resolve guest problems
quickly (within 24 hours), efficiently, and courteously.-Maximize
room revenue and occupancy by reviewing status daily. Analyze rate
variance and maintain close observation of daily house count.
Inventory allocation. Direct and coordinate activities of the front
desk, reservations, guest services, housekeeping, and maintenance
departments-Train, cross-train and retrain all personnel.
Recruiting & hiring, discipline.-Additional duties assigned by
Keywords: Paradise Bay Resort, Honolulu , Front Desk Manager, Executive , Kaneohe, Hawaii
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