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Manager, Revenue Management Systems

Company: Hawaiian Airlines
Location: Honolulu
Posted on: August 5, 2022

Job Description:

Job Category: Network Planning & Revenue Management At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ' ohana and be a part of an exciting team of professionals dedicated to serving our kama'--ina and introducing our islands to the world! Position Summary The Revenue Management Systems team leverages and shares revenue management system knowledge across the user community, and performs modifications and ongoing maintenance to ensure data integrity and system reliability. This manager role will oversee all aspects of Hawaiian's revenue management system, continuously driving enhancements and improvements to maximize revenue, advance analyst productivity and achieve business objectives. Key Responsibilities

  • Lead a team tasked with overseeing Hawaiian's revenue management system (RMS), in close coordination with the Pricing & Revenue Management community
  • Serve as in-house expert on revenue management processes and methodology standards, providing the user community with guidance and answering questions relating to RMS capabilities, functionality, and best practices
  • Develop, deliver, and maintain new hire, recurrent and ad-hoc training curriculum and content for the revenue management analyst community
  • Maintain relationships with IT and external vendors, leading the rollout of system upgrades, testing, troubleshooting and incident resolution
  • Maximize system performance through data-driven analysis and evaluation of functionality, highlighting areas for improvement and expected benefit
  • Leverage data to develop reporting and analytics on system performance, trends, and key metrics
  • Working in a coordinated effort with Director to achieve Department goals, lead, develop, mentor and evaluate team members
  • Consistently and proactively evaluate the effectiveness of team's strategies; reporting on results to peers and senior leadership
  • Benchmark industry developments, evaluating competitiveness and opportunities
  • Present new initiatives and build business cases for senior leadership review
  • Project manage and prioritize with business owners and IT resources
  • Actively proxies for Director in meeting with all Commercial counterparts to monitor progress on joint projects, planning, coordination, implementation, and analysis of actions relevant to department and/or assigned market group entities
  • Additional projects/responsibilities as assigned or directed
  • 4 years of experience in an analytical role with 18 months or more in a Revenue Management or Pricing environment
  • Expertise in revenue management concepts and data flows
  • Ability to analyze performance and results of products/initiatives and develop business cases for new product opportunities, enhancements or improvements
  • Ability to communicate effectively with customers, partners and senior leaders
  • Ability to multi-task and prioritize to meet deadlines in a fast-moving environment
  • Strong, demonstrated problem solving skills involving both business problems and people interactions
  • Strong written and verbal communication skills with demonstrated ability to communicate information accurately, clearly, professionally and concisely
  • Ability to quickly distill trends and create multiple strategic options based on agreed Key Performance Indicators (KPIs)
  • Proven strategic thinking and successful execution coordination
  • Strong initiative and willingness to take on leadership responsibilities required**All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.Preferred Qualifications
    • Previous experience leading airline revenue management systems projects
    • Experience in Data Visualization tools such as Tableau and Power BI
    • Working knowledge of SQL programming and reportingAbout Hawaiian AirlinesHawaiian - has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and was named the No. 1 U.S. airline on Travel + Leisure's 2022 World's Best list. Consumer surveys by Cond-- Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai--i.Now in its 93rd year of continuous service, Hawaiian is Hawai--i's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawai--i and 16 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hawaiian Airlines, Honolulu , Manager, Revenue Management Systems, Executive , Honolulu, Hawaii

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