Manager, Crew Pay Servicing

Company: Hawaiian Airlines
Location: Honolulu
Posted on: September 22, 2022

Job Description:

DescriptionAt Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ohana and be a part of an exciting team of professionals dedicated to serving our kamaina and introducing our islands to the world!

• Position Summary*The Crew Pay Service Manager leads a team responsible for designated processes, vendor management and projects impacting Crew Pay (e.g., Pilots and/ or Flight Attendant workgroups). Your Crew Pay Servicing team will deliver on commitments effectively and efficiently while meeting all existing internal and external service level agreements (SLA).
  • Key Responsibilities*
  • Ensure accurate pay to an assigned workgroup ranging from 800-2500 unionized employees; this includes review of payroll calculations and operating procedures in accordance with Company policy, union contracts and federal/state regulations
  • Train and develop a team of Crew Pay Servicing professionals and 3rd party contractors as needed
  • Understand crew pay inputs from other teams (e.g., Scheduling, Training, Flight Administration) to facilitate the development of the Crew Pay Servicing training manual
  • Serve as an escalation point for resolving issues, questions, and requests related to pay
  • Support the labor relations team by providing consultation for proposed contract changes as they relate to pay
  • Conduct trend analyses, review key processing performance metrics, and partner with business leaders to address key issues (labor expenses and associated inaccuracies)
  • Ensure the team responds to Crew Member inquiries and exceeds all established SLAs while providing excellent, consistent customer service through team briefings, updates, or other communication methods
  • Assist with user acceptance testing for new and/or modified earnings and deductions codes
  • Manage relationships with payroll system vendors and 3rd party contractors, ensuring the creation of and adherence to service level agreements (SLAs) and contract terms
  • Minimum Requirements*
  • Bachelors degree in Human Resources, Administration, Management or related field or equivalent combination of education and experience
  • Three or more years experience working with pay, timekeeping, case management or related field
  • Knowledge of federal, state, and local payroll tax principles
  • Working knowledge of generally accepted accounting principles (GAAP), including Sarbanes-Oxley compliance
  • Ability to manage confidential information
  • Strong analytical abilities, including the ability to troubleshoot problems, recognize areas for process improvements and identify and communicate trends
  • Ability to prioritize, manage time and resources effectively, adapt to rapidly changing priorities and meet required deadlines
  • Excellent oral and written communication and interpersonal skills
  • Strong proficiency in Word, Excel, PowerPoint/ **All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn./
    • Preferred Qualifications*
    • Experience managing a team and/or a vendor
    • Professional payroll certifications such as FPC/ CPP
    • Knowledge of project management methodology and project management experience
    • Knowledge of Ultimate Kronos Group (UKG) payroll products
    • Experience with SQL and data analytics
    • Crew Pay or Scheduling experience
    • Understanding of FAA regulations and working within union rules and limitations
    • *
    • About Hawaiian Airlines*Hawaiian has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and was named No. 1 U.S. airline by Cond Nast Travelers 2021 Readers Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaii.Now in its 93rd year of continuous service, Hawaiian is Hawaii's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawaii and 16 U.S. gateway cities more than any other airline as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawaiis hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiians Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiians LinkedIn page.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hawaiian Airlines, Honolulu , Manager, Crew Pay Servicing, Executive , Honolulu, Hawaii