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Door to Door Sales Manager

Company: Cincinnati Bell
Location: Honolulu
Posted on: September 22, 2022

Job Description:

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press shift + =. The toolbar contains the followingThe AudioEye Help Desk to report accessibility and usability related issues.The AudioEye Certification Statement to explain the ongoing web accessibility and usability enhancements for this website.The Player tool to listen to this site read aloud. The Player is not intended as a substitute for your screen reader. This position is responsible for managing Sales Teams that sell to the Consumer market. The Sales Manager will be responsible for providing motivation, encouragement, development & sales tools to meet unit and revenue goals, slippage, churn, customer satisfaction, and overall satisfied billed customer metrics. The Sales Manager will be responsible for the performance management, sales strategy communication, overall results, and opportunity assessment of the team. In addition, the Sales Manager will participate in the hiring and training of new Sales Reps.
Essential Functions

  • Meet quota and unit targets established for the team(s)
  • Responsible for the Team's overall sales and productivity results
  • Monitor the performance of the team; administer, document, track performance
    management and administer discipline when warranted
  • Handle escalations, answer questions, and provide necessary resources to direct
    reports for issue resolution
  • Responsible for coaching and development of Sales Reps to maximize individual
    contributions and ensure the consistent attainment of sales results
  • Provide ongoing training and development
  • Meet weekly with Sales Reps to communicate sales strategy, update on results,
    and assess opportunities and areas for improvement
  • Report on and analyze key metrics and develop action plans necessary to meet
    objectives
  • Ensure customer requests are fulfilled correctly and timely resulting in satisfied
    billed customers, increasing customer loyalty and advocacy
  • Utilize current technologies to drive sales
  • Manage the team's adherence to departmental and Company policies and
    procedures
  • Perform audits when warranted Education
    • Four years of high school or equivalent Experience
      • 3-5 years of successful Sales experience desired
      • Telecommunications industry experience strongly desired Special Knowledge, Skills, and Abilities
        • Strong leadership skills
        • Results-driven with a sense of urgency
        • Ability to analyze and solve problems
        • Strong oral and written communication skills
        • Strong sense of accountability and follow-up
        • Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks
        • Process-oriented -- Knows and understands how to create efficient scalable and
          repeatable processes
        • Strong and effective leadership skills
        • Versatility in managing
        • Ability to work independently with minimal direction including follow-up
        • Makes sound, well informed, fact-based decisions
        • Adapts to new information, changing conditions, or unexpected obstacles
        • Demonstrates accuracy and thoroughness; looks for ways to improve and promote
          quality
        • Possesses the appropriate level of technical/functional expertise and knowledge
        • Understands and applies procedures, regulations, and policies related to areas of
          specialized expertise
        • Utilizes technology-based tools and processes
        • Continuous learning and development
        • Normal daytime tour of duty
        • May require working alone
        • Work may be performed in an enclosed area lacking windows
        • May require late hours and weekends
        • Indoor and Outdoor work -- exposed to dust, noise, heat, various lighting conditions, etc. Supervisory Responsibility
          • Supervises two or more non-exempt employees
          • Oversees and directs the activities of a major section/segment of the organization About Us Aloha! Welcome to Hawaiian Telcom's listing of current job openings. Hawaiian Telcom, the premier telecommunications company headquartered in Honolulu, offers Hawaii's consumers and businesses a spectrum of telecommunication solutions, taking full advantage of proven and emerging technologies. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Hawaiian Telcom offers an amazing M--lama Hours Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Keywords: Cincinnati Bell, Honolulu , Door to Door Sales Manager, Executive , Honolulu, Hawaii

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