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Project Management Specialist

Company: PDS Tech, Inc.
Location: Honolulu
Posted on: September 25, 2022

Job Description:

PDS Tech, Inc. is seeking a Project Management Specialist in Honolulu, HI2+ years' experience with metric driven operations and understanding of KPI's.Summary:Come join our mission supporting Hawai'i achieve its sustainability and resiliency goals in energy and water conservation. Implement and coordinate the operational aspects of ongoing Customer & Product Support projects. You will serve as liaison between project management and planning, project team, and line management. You will review status of projects and budgets. You will coordinate schedules and deliver status reports. You will assess project issues, and develop resolutions to meet productivity, quality, and customers satisfaction goals and objectives. You will develop mechanisms for monitoring project progress, and for intervention and problem solving with project managers, line managers, and customers, utilizing call center and IT platforms.Key Responsibilities:

  • Provide frontline management, overseeing the staffing and personnel development of the customer service support center.
  • Will have some people management duties.
  • Help Program Staff meet the execution of energy and water programs to meet performance and savings goals.
  • Document processes and create team alignment across our client programs, while possessing a solid understanding of program deliverables.
  • Manage and enhance customer support delivery, leveraging Honeywell IT Assets.
  • Deliver reports against internal and external KPI targets. YOU MUST HAVE --- Bachelor's degree, or equivalent. --- 2+ years' experience with metric driven operations and understanding of KPI's. --- Minimum 2 years' experience leading a team to attain operational targets. --- Proficiency with MS Office including Word, Power Point, with an emphasis on Excel. --- Call Center experience a must. --- Must be very Customer focused --- People manager experience --- Must be very hands onWE VALUE --- A proficient understanding of the principles and best practices in customer service. --- Excellent team and communication skills. --- Current and prior experience in project management --- Must be versatile and able to manage multiple projects simultaneously, working across various teams and stakeholders --- An ability to take initiative and work with limited direction. --- An ability to influence across a broader organization. --- Ability to engage external clients with a high degree of professionalism. --- Comfortable in leading internal and client-facing discussions and meetings --- Prior engagement with trades or manufacturer relationships.PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
    • Health insurance
    • Paid holidays
    • Weekly payroll
    • Immediate 401(k) eligibility
    • Completion Bonuses
    • Training
    • Please note availability of benefits may vary by position PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit $$$ PDS pays for referrals! $$$

Keywords: PDS Tech, Inc., Honolulu , Project Management Specialist, Executive , Honolulu, Hawaii

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