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District Manager

Company: Tori Richard
Location: Honolulu
Posted on: November 25, 2022

Job Description:

Surround yourself with like-minded lovers of art and fashion. Our fun, spirited, retail team is looking for friendly, collaborative, and passionate individuals to help others feel and look their best! With retail locations across the Hawaiian Islands, our team members strive to provide an extraordinary shopping experience while acting as brand ambassadors. Come see what we're all about!

*Position: District Manager (Honolulu area)*


The successful District Manager (DM) will have strong leadership and interpersonal skills as well as a proven track record in meeting sales and expense targets over a group of retail locations. The DM is responsible for driving topline profitable sales and providing an elevated brand-right shopping experience for one or both Tori Richard and Kahala brands. The DM's main focus is driving the desired financial results for their assigned doors by working directly with the Store Managers and Multi-Store Managers to meet or exceed key performance objectives as well as store, district, and company goals. The DM is also responsible for building and maintaining a customer-centric enviroment that is engaging and high-performing. This position assists in meeting and exceeding expectations in partnership with the Sr Manager Retail Operations for all facets of their stores' performance, including but not limited to people management, leadership expectations, selling standards, customer experience, visual presentation, merchandising and operations. The DM is an advocate for the brand(s) and will continuously recruit, train, and develop the store teams, while maintaining adequate store staffing.


*Sales Leadership*

- Fiscally responsible to drive performance and holds accountability for achieving store and company sales targets as well as other key performance indicators

- Creates an elevated sales and customer service environment where customer engagement is the priority.

- In partnership with store management, sets and evaluates daily, weekly, monthly, seasonal and annual objectives in alignment with the Sr Manager Retail Operations.

- Executes omni-channel selling behaviors by utilizing available tools and technology.

- Coaches and holds teams accountable for building a loyal client base through establishing client relationships and customer engagement.

- Effectively utilizes marketing and promotional activities to engage customers and drive results.

*Business Ownership*

* Forecasts sales trends and market activities and schedules adequate floor coverage for proper conversion.
* Builds strategies to meet or exceed business expectations by consistently meeting commitments and re-aligning to evolving ambitions.
* Multi-tasks and prioritizes business needs.
* Oversees inventory processes to ensure accuracy and protect company assets.
* Provides feedback on product selling and performance and utilizes reporting to make strategic merchandise moves to improve product selling.
* Stays abreast of current retail and customer trends in the industry.
* Develops partnerships with key stakeholders on properties to advocate for marketing campaigns and promotional activities.

*Leadership and Team Development*

* As a key member of the retail stores leadership team, the DM actively develops and maintains excellent and trusted working relationships with each member of the Retail Office team.
* Creates a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.
* Networks locally to recruit and hire top talent.
* Follows company criteria for properly hiring, reviewing, coaching and developing staff.
* Administers company HR programs including performance reviews, compensation adjustments, employment practices and employment records.
* Ensures teams are trained and coached on trends, product knowledge, selling skills and customer service expectations to support the brand experience and requests additional training assistance as needed.
* Evaluates team performance and provides ongoing feedback fostering transparency and ongoing interaction with all staff.
* Participates in the facilitation of store meetings.

*Operational Excellence*

* Effectively manages store payroll by adhering to wage cost guidelines and coordinating the store schedules.
* Executes and oversees all in-store practices as directed by the Retail Office and direct management.
* Oversees and ensures compliance in inventory management processes for accuracy and loss prevention.
* Protects company assets including inventory and cash banks as well as ongoing facilities maintenance and basic store upkeep.
* Understands, supports, and complies with all company policies and procedures.
* Partners with the Sr Manager Retail Operations and other Sr leaders in the development and execution of initiatives for the retail organization.

*Store Standards and Visual Guidelines*

* Executes floor-set, promotional and visual merchandising directives.
* Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
* Ensures store appearance and atmosphere supports and reinforces the desired brand image.

*Work Environment*

* Creates a working environment that encourages others to develop and excel.
* Fosters a work climate that inspires mutual trust, integrity, respect, professionalism, and teamwork to maintain a collaborative, fun and inspiring work environment and achieve goals.
* Flexes daily and weekly schedule to accommodate the needs of the business across locations and manages own work schedule.
* Home base is the corporate office, however, the DM is expected to be in the field for the majority of the work week.


* Participates in all conference calls, store and manager meetings and training sessions.
* Adheres to all company guidelines of dependability, professionalism and conduct.
* Handles other duties as assigned by the Senior Manager Retail Operations.


* High School graduate or equivalent.
* Minimum of five years retail sales leadership experience including managing all aspects of one or more retail stores, ideally having managed multiple locations and store managers.
* Ability to work flexible schedule including nights, weekends and holidays.
* Represents the fashion and style image of TR RETAIL, LLC.
* Strong verbal and written communication skills.
* Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
* Ability to foster teamwork and build relationships with both customers and team.
* Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
* Ability to exercise good judgment and decision-making skills.
* Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems.
* Must have a valid driver's license and means of transportation.
* Must be willing to travel locally and inter-island up to 100 percent of the time.

*Mathematical Skills: *

* High School math proficiency i.e. ability to add, subtract, complex multiplication, division, calculate percents for completion of ledgers, bank deposits and schedules.
* Basic math skills for purchases, payment transactions and bank deposits.
* A background in retail math principles is a must.

*Physical Demands: *

* Ability to stand for duration of scheduled shift.
* Ability to stand, walk, bend, squat and or twist.
* Ability to grasp, push, reach and manipulate objects with right/left hand(s).
* Ability to bend at waist with some twisting.
* Reaching above or below shoulder level.
* Ability to use a ladder up to 10 feet.

*Benefits we offer: *

* Competitive salary base plus commission
* Bonus structure
* Uniform allowance
* Generous employee discount
* Flexible schedules based on business needs

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Weekend availability

* Retail Supervision: 5 years (Required)

Work Location: One location%58047475%

Keywords: Tori Richard, Honolulu , District Manager, Executive , Honolulu, Hawaii

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