Account Management II
Company: Kaiser Permanente
Location: Honolulu
Posted on: January 23, 2023
Job Description:
Our sales and account management team drives our mission of
providing high-quality, affordable health care services to improve
the lives of our members and communities. Working for an industry
leader in health care, you'll be provided with the tools to help
you grow in your career and make a difference with the work you do
each day. We're pioneering preventive medicine, conducting
comprehensive research, and advancing integrated care, and our
sales and account management team forges our story and connects us
to those we serve.These are the traits of the most successful
members of our sales and account management team.
- Strategic
- Mission DrivenWhat Our People SayMayaArea Director " At Kaiser
Permanente I am continually growing and learning, there's always
enough variety to keep me engaged and enough repetition to ensure
I'm knowledgeable in all areas should a question or challenge
arise. I love being in a position where I can impact professional
lives, build a sales culture, and interact with the marketplace on
a regular basis. I believe the Kaiser Permanente genuinely wants me
to succeed and they always provide the support needed to ensure
that success. " " In my current role I am constantly collaborating
with my managers, the account managers they support, and ultimately
the members we serve. I am frequently challenged with new
opportunities and projects, which has allowed me to grow into being
a valued partner with ideas that are respected and implemented.
Being part of Kaiser Permanente feels like being part of a family.
I have colleagues that foster my growth, invest in my development,
and care about me both personally and professionally. " " I started
with Kaiser Permanente more than 18 years ago with one thought in
mind: I wanted a career, and thankfully I found exactly what I was
looking for and more. I enjoy working for Kaiser Permanente because
my contributions to the organization are recognized; I am not a
doctor or a nurse, but I believe the work I do each day does make a
difference in the lives of our members and communities. Kaiser
Permanente's commitment to their employees is astounding! "
KelseySenior Account Manager " Kaiser Permanente is a welcoming and
collaborative environment. The organization does a great job of
showing how much the staff is valued, which is evident in their
focus on equity and inclusion and work-life balance. I am proud to
work for an organization that ensures I have the support and tools
I need to be successful in my role, as well as ample opportunities
for professional growth. I feel valued as an employee of Kaiser
Permanente. " MayaArea Director " At Kaiser Permanente I am
continually growing and learning, there's always enough variety to
keep me engaged and enough repetition to ensure I'm knowledgeable
in all areas should a question or challenge arise. I love being in
a position where I can impact professional lives, build a sales
culture, and interact with the marketplace on a regular basis. I
believe the Kaiser Permanente genuinely wants me to succeed and
they always provide the support needed to ensure that success. " "
In my current role I am constantly collaborating with my managers,
the account managers they support, and ultimately the members we
serve. I am frequently challenged with new opportunities and
projects, which has allowed me to grow into being a valued partner
with ideas that are respected and implemented. Being part of Kaiser
Permanente feels like being part of a family. I have colleagues
that foster my growth, invest in my development, and care about me
both personally and professionally. " " I started with Kaiser
Permanente more than 18 years ago with one thought in mind: I
wanted a career, and thankfully I found exactly what I was looking
for and more. I enjoy working for Kaiser Permanente because my
contributions to the organization are recognized; I am not a doctor
or a nurse, but I believe the work I do each day does make a
difference in the lives of our members and communities. Kaiser
Permanente's commitment to their employees is astounding! "
KelseySenior Account Manager " Kaiser Permanente is a welcoming and
collaborative environment. The organization does a great job of
showing how much the staff is valued, which is evident in their
focus on equity and inclusion and work-life balance. I am proud to
work for an organization that ensures I have the support and tools
I need to be successful in my role, as well as ample opportunities
for professional growth. I feel valued as an employee of Kaiser
Permanente. " MayaArea Director " At Kaiser Permanente I am
continually growing and learning, there's always enough variety to
keep me engaged and enough repetition to ensure I'm knowledgeable
in all areas should a question or challenge arise. I love being in
a position where I can impact professional lives, build a sales
culture, and interact with the marketplace on a regular basis. I
believe the Kaiser Permanente genuinely wants me to succeed and
they always provide the support needed to ensure that success. " "
In my current role I am constantly collaborating with my managers,
the account managers they support, and ultimately the members we
serve. I am frequently challenged with new opportunities and
projects, which has allowed me to grow into being a valued partner
with ideas that are respected and implemented. Being part of Kaiser
Permanente feels like being part of a family. I have colleagues
that foster my growth, invest in my development, and care about me
both personally and professionally. " Our compensation and benefits
are designed to help you and your family stay healthy and thrive in
and beyond work.Retirement PlansEducational Opportunities & Tuition
ReimbursementGenerous Incentives, Awards, & RecognitionOur Culture
- We feature a collaborative approach to work that includes
supporting and driving each other to greater success.
- Here, you'll find opportunities for networking, mentoring,
skill building, and leadership training.
- Our teams are a richly diverse and tight-knit community that
offers opportunities for outreach, healthy lifestyles, and
more.
- Everyone has access to tools and training opportunities that
allow you to grow in your career and build relationships.Our
Mission To provide high-quality, affordable health care services
and to improve the health of our members and the communities we
serve Account Management II Primary Location Honolulu, Hawaii Job
Number 1142566 Date posted 12/29/2022 Description: Job Summary:
Responsible for retention, increased membership, and the sale of
new products and services for existing accounts in assigned book of
business to achieve membership, revenue and margin targets. Creates
and executes a business plan that positions KP to optimize our
opportunities across book of business. Develops and implements
marketing/account/book of business strategies which enhance Kaiser
Permanentes position in the market. Leads the work of account teams
and account support to ensure the execution of effective sales
strategies. Develops strategic partnerships to optimize account
growth.
Essential Responsibilities:
- Develops and executes account and/or book of business plans to
ensure attainment of book-specific goals.
- Develops open enrollment strategies to achieve growth
targets.
- Meets or exceeds assigned retention and growth targets for
existing accounts in assigned Book of Business.
- Positions the organization competitively to ensure optimal
membership growth and to protect against losses.
- Uses pricing and products to anticipate and to create
opportunities for growth which may include effective use of the
revenue investment funds or other alternative options to support
business targets.
- Identifies, capitalizes and closes on cross sell
opportunities.
- Analyzes and improves the risk position in a group.
- Develops 365 strategies and Open Enrollment engagement plans to
achieve growth targets.
- Collaborates with stakeholders to develop and execute territory
and account management sales plans and strategies.
- Identifies and prioritizes target accounts/agencies, developing
specific account plans, and directing daily activities to achieve
account goals.
- Effectively manages all aspects of the regional renewal process
including administration functions, negotiations and customer
presentations.
- Obtains, utilizes and accurately analyzes key competitive data
for management in a timely manner that facilitates achieving
desired account results.
- Identifies and analyzes current industry and competitor trends,
and applies knowledge of marketplace to account planning
processes.
- Identifies and coordinates marketing, management and technical
resources to achieve existing account sales plan
objectives.
- Recommends and negotiates the strategy and changes with
customers by offering a range of tailored options to meet the
various needs of all constituents.
- Collaborates with Sales Executives/Manager to maintain positive
relationships with external stakeholders.
- Builds and maintains broker and/or channel partnerships to
increase business potential.
- Continuously engages customers and/or channels to understand
KPs value from the customers point of view and strategically align
our capabilities to fill their needs.
- Ensures that account data is current, accurate and complete on
internal sales tracking system(s).
- Internal work includes the creation of strategic documents and
tracking progress towards identified goals in Sales
Connect.
- Develops and executes demonstrations and training to teach
employers, brokers and/or agency contacts KP online technology to
maximize of all KP online tools.
- Effectively leverages use of supporting staff including
Associate Account Managers to optimize sales execution and time
management between membership and employer focused
activities.
- Supports National Accounts in ensuring successful execution of
systems, processes, by working with key departmental interfaces and
partners within the region, as applicable.
- If Occupational Health:
- Collaborates on the development of ongoing strategies and
engagement plans to achieve growth targets.
Minimum Qualifications:
- Minimum three (3) years of experience in marketing, business
development, and/or managing business to business
relationships.
- Bachelors degree in marketing, finance, business administration
or related degree OR four (4) years of experience in marketing,
business development, and/or managing business to business
relationships.
- Proven track record of meeting individual business
objectives.
- Strong customer service skills with the ability to articulate
and respond to complex issues.
- Strong computer and analytic skills, including experience
creating client presentations using Microsoft Office programs and
use of client databases.
- Effective verbal and written communication skills.
- Strong interpersonal, presentation, and persuasion skills.
- Effective account management skills.
- Excellent customer service phone skills.
- Ability to multi-task in a fast paced environment and a quick
learner of key information.
- Collaborative work style. Preferred Qualifications:
- Two (2) years of experience in sales, account management or
health plan administration in health care industry.
- Two (2) years of experience in underwriting processes,
healthcare products and contracts.
- Background experience in brokerage/consultant, insurance
carrier, TPA, or benefits administration provides an advantage.
Primary Location: Hawaii,Honolulu,Regional Admin Low Rise Scheduled
Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job
Schedule: Full-time Job Type: Standard Employee Status: Regular
Employee Group/Union Affiliation: NUE-HI-01-NUE-Non Union Employee
Job Level: Individual Contributor Department: Regional
Administrative Office - HP Mgr-Sales And Marketing - 7016 Travel:
Yes, 50 % of the Time Kaiser Permanente is an equal opportunity
employer committed to a diverse and inclusive workforce. Applicants
will receive consideration for employment without regard to race,
color, religion, sex (including pregnancy), age, sexual
orientation, national origin, marital status, parental status,
ancestry, disability, gender identity, veteran status, genetic
information, other distinguishing characteristics of diversity and
inclusion, or any other protected status. Don't be shy. Meet a
member of the Kaiser Permanente team at an upcoming career or
professional event.
Keywords: Kaiser Permanente, Honolulu , Account Management II, Executive , Honolulu, Hawaii
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