Sr. Solution Architect - Service Management

Company: SHI International
Location: Honolulu
Posted on: January 26, 2023

Job Description:

**Job Summary**The Sr. Solution Architect works with sales reps and architects to qualify prospective enterprise clients for Stratascale products and services. In this exciting role, you will become an expert explaining the advantages of Stratascale solutions across Cloud, Automation, DevOps, Containerization, Modernization, FinOps, APM, and custom-built software. You will dive deep into enterprise client use cases, client pain points, and business objectives. You will maintain a strategic vision for your clients while getting them excited about Stratascale solutions.This role sits at the intersection between field sales, product management, development, and service delivery. The right candidate will be someone who understands the role that each of these personas play in an enterprise pre-sales engagement. She/he has worked as a ServiceNow Architect, Site Reliability Engineer, DevOps Engineer, IT Operations Consultant, or similar role. Those with a combination of technical hands-on work and pre-sales solutioning will be best equipped for success.If you'd like to help Stratascale clients realize the value of our solutions, we'd like to talk to you!**About Us**Stratascale, an SHI company, brings together the benefits of 31 years' experience delivering the very best technologies with a fresh consultative approach to designing, delivering and supporting the technology our customers need to transform their business. We call it Digital Agility.To learn more about Stratascale visit our website: https://stratascale.com/**Responsibilities**_Includes but not limited to:_+ Lead technical discussions with clients and provide expertise throughout the sales cycle regarding IT service management, IT operations management, CMDB, and service catalogs/portals in a cloud-centric environment+ Deliver consulting, use case development, and architecture workshops+ Collaborate with delivery teams to ensure a cohesive sales cycle with the clients and field sales teams+ The ability to communicate (written & verbal) complex technical scenarios and situations to a variety of technical & non-technical audiences+ Maintain knowledge of current and future IT service/operations management technologies through engagement with industry trade groups, technical publications, and interpersonal relationships+ Provide education and guidance to the sales teams who identify and drive sales activities+ Conduct presentations and demos for clients, sales teams, management, and other departments to drive Stratascale brand+ Identify and develop relationships with key technology partners that will drive Stratascale offerings+ Participate and engage with Request for Proposal (RFP) responses+ Create, submit, and review Statements of Work (SOW) for consulting, development, and integration services**Qualifications**+ Bachelor's degree or equivalent work experience+ 7+ years of Service Management / Operations Management experience+ 2+ years working with ServiceNow as a Service / Operations Management platform+ 2+ years of pre-sales or consulting experience+ Experience in ServiceNow IT Service Management and CMDB+ Understanding of basic ITIL processes and principles+ Experience working within Agile delivery frameworks**Required Skills**+ Excellent written and verbal communication skills+ Excellent presentation skills+ Ability to lead technical discussions with clients and presentations+ Ability to collaborative with other internal departments and sales teams+ Ability to work independently as well as in a team environment+ Excellent organizational and time management skills+ Ability to adapt to changing technology environment+ Ability to understand clients' environments and recommend appropriate technology**Preferred Qualifications/Skills**+ Experience in additional ServiceNow products / modules, especially IT Operations Management, IT Asset Management, Discovery, Service Mapping, and Event Management, preferably managing public cloud environments+ Experience in additional service management, operations management, and/or incident response technologies, such as Jira Service Management, PagerDuty, etc.+ Experience in Observability platforms and their integration into ServiceNow Event management and CMDB+ Experience in SRE (site reliability engineering) in general, especially integration with Service Management platforms+ Expertise in configuration management and automation with Ansible or similar tools+ Experience developing service catalogs and service portals in ServiceNow, Jira, or custom applications, etc.+ Expertise in public cloud provisioning, infrastructure as code, and automation+ Experience in auto-remediation and automated change management processes+ Understanding of building custom applications, service request processes, and reports on the ServiceNow platform+ Understanding of building integrations with ServiceNow IntegrationHub and APIs**Certifications Required**_If one of the mandatory certifications is not currently held the successful candidate will be required to obtain at least one within 90 days of commencing the role:_+ ServiceNow CSA or ServiceNow CAD**Preferred**+ CIS in Discovery+ CIS Service Mapping+ CISEvent Management+ Other ServiceNow CIS certifications or similar in other Service / Operations management tools**Unique Requirements**+ Position requires frequent travel to attend conferences & visit client sites (20%)**Additional Information**+ The estimated annual pay range for this position is $225,000 - $280,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.+ Equal Employment Opportunity - M/F/Disability/Protected Veteran Status**Job Wrapping 1**LI-KS8Refer a friend to this job (https://careers-shi.icims.com/jobs/13196/sr.-solution-architect---service-management/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949)**Need help finding the right job?**We can recommend jobs specifically for you!**Job Locations** _US-NJ-Somerset - US-Remote_**Requisition ID** _2022-13196_**Approved Min (Total Target Comp)** _USD $225,000.00/Yr._**Approved Max (Total Target Comp)** _USD $280,000.00/Yr._**Compensation Structure** _Base Plus Bonus_**Category** _Technical Presales/Post Sales_

Keywords: SHI International, Honolulu , Sr. Solution Architect - Service Management, Executive , Honolulu, Hawaii