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Program Manager, Provider Portal

Company: HMSA
Location: Honolulu
Posted on: January 26, 2023

Job Description:

  • Lead the identification, documentation and maintenance of provider portal requirements across the organization to ensure that all business needs are addressed.

  • Works collaboratively with internal and/or external implementation teams to ensure that requirements are implemented accurately and on schedule.

  • Create project dashboards to track, organize and communicate project status to executive leadership and key internal customers.

  • Define and develop bidirectional communication strategy to share roadmap status to internal teams and capture provider feedback as it pertains to industry standards.

  • Build, support, and maintain effective communication strategies with enterprise stakeholders and external product vendors/third parties.

  • Compile reports about incidents, events, and updates regarding processing issues and data conflicts. Direct resolution of identified issues and monitor measures to ensure that improvements are maintained.

  • Develop and organize specific goals and tasks that will require educating, motivating, and maximizing utilization of provider portal.

  • Design, coordinate, and perform audits of key functions and enhancements to ensure data and process integrity.

  • Performs all other miscellaneous responsibilities and duties as assigned or directed.

Keywords: HMSA, Honolulu , Program Manager, Provider Portal, Executive , Honolulu, Hawaii

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