Hotel Manager, Waikiki Beach Marriott Resort & Spa
Company: Marriott
Location: Honolulu
Posted on: January 27, 2023
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Job Description:
Job Number 22205706Job Category Property LeadershipLocation
Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue,
Honolulu, Hawaii, United StatesSchedule Full-TimeLocated Remotely?
NRelocation? YPosition Type ManagementJOB SUMMARYFunctions as the
strategic business leader of property operations and acts as
General Manager in his/her absence. Areas of responsibility include
Front Office, Retail/Gift Shops, Recreation/Fitness Center,
Housekeeping, Security/Loss Prevention, Engineering/Maintenance,
Food and Beverage/Culinary and Event Management, where applicable.
Position works with direct reports (Executive Committee members and
department heads) to develop and implement the operations strategy
and ensuring implementation of the brand service strategy and brand
initiatives. The position ensuring operations meet the brands
target customer needs, ensuring employee satisfaction, focuses on
growing revenues and maximizes financial performance. As a member
of the Executive Committee, develops and implements property-wide
strategies that deliver products and services to meet or exceed the
needs and expectations of the brands target customer and property
employees and provides a return on investment.CANDIDATE
PROFILEEducation and Experience 2-year degree from an accredited
university in Business Administration, Hotel and Restaurant
Management, or related major; 8 years experience in the management
operations, sales and marketing, or related professional area.OR
4-year bachelor's degree in Business Administration, Hotel and
Restaurant Management, or related major; 6 years experience in the
management operations, sales and marketing, or related professional
area.CORE WORK ACTIVITIESManaging Profitability and Departmental
Budgets Keeps operations team focused on the critical components of
operations to drive guest satisfaction and the desired financial
results. Ensures that all operational areas have an atmosphere that
is conducive to the overall guest experience. Reviews financial
reports and statements to determine how Operations is performing
against budget. Ensures capital expenditure funds are being used to
address the priorities outlined in the service strategy. Works with
direct reports to determine areas of concern and establishing ways
to improve the departments financial performance. Strives to
maintain profit margins without compromising guest or employee
satisfaction. Identifies and analyzes operational challenges and
facilitates the development of solutions to prevent reoccurrence.
Coaches and supports operations team to effectively manage
occupancy & rate, wages and controllable expenses. Reviews the Wage
Progress Report and compares budgeted wages to actual wages,
coaching direct reports to address problem areas and holds team
accountable for results. Develops an operational strategy that is
aligned with the brands business strategy and leads its execution.
Makes and executes key decisions to keep property moving forward
towards achievement of goals.Managing Property Operations Strives
to improve service performance. Communicates a clear and consistent
message regarding operational goals to produce desired results on a
continuous basis. Ensures brand and regional business initiatives
are implemented and communicates follow-up actions to team as
necessary. Ensures core elements of the service strategy are in
place to produce the desired results. Tours building on a regular
basis speaking with employees and guests to understand business
needs and assess operational opportunities.Leading Property
Operations Teams Establishes a vision for product and service
delivery on property. Champions the brands service vision for
product and service delivery and ensuring alignment amongst the
property leadership team. Ensures employees are treated fairly and
equitably.Managing and Conducting Human Resources Activities
Observes service behaviors of employees and providing feedback to
individuals and/or managers. Hires operations management team
members who demonstrate strong functional expertise, creativity and
entrepreneurial leadership to meet the business needs of the
operation. Conducts annual performance appraisals with direct
reports according to Standard Operating Procedures. Utilizes an
open door policy and reviewing employee satisfaction results to
identify and address employee problems or concerns. Stays
knowledgeable of leadership talent in the property. Fosters
employee commitment to providing excellent service, participating
in daily stand-up meetings and models desired service behaviors in
all interactions with guests and employees.Marriott International
is an equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under
applicable law.Marriott International portfolio of brands includes
both JW Marriott and Marriott Hotels.Marriott Hotels , Marriott
Internationals flagship brand with more than 500 global locations,
is advancing the art of hosting so that our guests can travel
brilliantly. As a host with Marriott Hotels, you will help keep
this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination,
together we will innovate and reinvent the future of travel.JW
Marriott is part of Marriott International's luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment.
Keywords: Marriott, Honolulu , Hotel Manager, Waikiki Beach Marriott Resort & Spa, Executive , Honolulu, Hawaii
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