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Solutions Analyst I (Utilization Management)

Company: HMSA
Location: Honolulu
Posted on: March 17, 2023

Job Description:

  • Participate in system implementation projects under the direction of the Senior Solutions Analyst, Solutions Administrator and/or Information Management Manager.

  • Participate in workgroups/meetings, as necessary, to understand the business requirements/needs for the implemented process and provide system/workflow guidance.

  • Assist users with updating or provide guidance on updating specific workflows/procedure documents.

  • Assist in the development and/or develop various tools to support UM activities which may include system configuration and testing.

  • Provide system support to all users on the various utilization management systems managed by Medical Management Department.

    • Resolve inquiries submitted directly to MM initiated through email, calls and walk-ins.

    • Elevate unresolved complex inquiries.

    • Analyzes business problems and issues; coordinates input from various departments, units and/or staff to provide a recommendation or resolution to appropriate business owners.

    • Generation of standard operational reports from MM managed systems/applications for various business owners utilizing system as assigned by the Senior Solutions Analyst, Solutions Administrator and/or Information Management manager.

    • Validate, monitor and/or resolve issues related to the Request and Program Import (RPI) files load for daily operational activities.

      • Provide feedback to appropriate Analysts on identified trends or issues associated with data files.

      • Resolve any issues associated with a file in which the job 'failed'.

      • Provide training to appropriate staff on resolving RPI error reports, as necessary.

      • Coordinate and manage the security and equipment requirements for the department.

        • Completion, submission and tracking of access management requests.

        • Completion, submission and tracking of purchase requisitions for equipment and/or software licenses.

        • Support department's emergency readiness and recovery activities.

        • Conduct/schedule corporate training for systems/applications managed by MM.

        • Performs all other miscellaneous responsibilities and duties as assigned or directed.

Keywords: HMSA, Honolulu , Solutions Analyst I (Utilization Management), Executive , Honolulu, Hawaii

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