Duty Manager, Maintenance Operations Control

Company: Hawaiian Airlines
Location: Honolulu
Posted on: March 20, 2023

Job Description:

Duty Manager, Maintenance Operations Control At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ' ohana -and be a part of an exciting team of professionals dedicated to serving our - kama'--ina -and introducing our islands to the world! Position Summary The Maintenance Operations Control Duty Manager oversees the Maintenance Operation Control Center daily operation while on shift. Key Responsibilities

• Responsible for ensuring that the VP of M&E, SOCC Manager on Duty, Directors (M&E) are notified of all aircraft accidents, incidents, ETOPS significant items, in-flight emergencies, air turn backs or aircraft damages, provided overall coordination of daily monitoring, surveillance and oversight of the HAL Fleets
• Monitor and review all maintenance activities system-wide, to include MELs, CDLs, SDLs, and other Deferrals to ensure that all required procedures or operational restrictions are in compliance with FAA regulations and company policies, procedures and requirements. For any aircraft out of service due to maintenance, ensure regular updates are provided to SOCC
• Responsible for the release of aircraft for ETOPS operations. Review aircraft history for condition of ETOPS significant systems and for any FAA reportable events
• Responsible for all maintenance activities and personnel assigned, with an oversight of maintenance functions and workforce to include but not limited to:
• Ensure work performed is in accordance with HAL Policies and Procedures and Federal Regulatory requirements. This includes and is not limited to:
  • OEM-Approved Technical Manuals (AMM, SRM, CMM, )
  • HAL-Approved Company Manuals
  • Government Regulations (FAA, OSHA, EPA, )
  • Maintains situational awareness throughout the daily operation to ensure a safe operation while working to achieve our OTP goals
  • Technical Item (TI) creation for follow-ups of individual aircraft issues to improve dispatch reliability Be the point of contact on issues requiring HAL engineering assistance during off-duty hours
  • Provide technical assistance to maintenance personnel and contract agencies on maintenance manual procedures to return aircraft to full service
  • Conduct conference calls and meetings as required. In addition, the duty manager will assist the MOC Director when instructed
  • Ensure maintenance controllers are properly trained and qualified in the performance of their duties
    • Ensure accountability protocols are implemented as This includes and is not limited to:
      • Coaching: Discussions and mentorship
      • Provides input to Director for employee evaluations
      • Problem Solving - Identify and analyze aircraft related problems; use sound reasoning to arrive at conclusions; find alternative solutions to complex problems; distinguish between relevant and irrelevant information to make logical judgments
      • Decisiveness - Makes sound and well-informed decisions; perceives the impact and implications of decisions. Specifies goals and obstacles to achieving those goals, generates alternatives, determination, draw conclusions or solve a problem
      • Leadership - Inspires, motivates and guides others toward goals; coaches, mentors and challenges staff, adapts leadership styles to various situations, models high standards of honesty, integrity, trust, openness and respect for individuals by applying these values daily
      • Self-Direction - Demonstrates belief in own abilities and ideas; is self-motivated and results oriented; recognizes own strengths and weakness
      • Responsible to assist manager / director in the development of controller work schedules to ensure adequate coverage is maintained
      • Must be able to work flexible hours, weekends, and holidays as required
      • Minimum of 5 years' experience in the maintenance, repair and/ or overhaul of transport category aircraft
      • Be proficient in Computer programs such as TRAX, SCEPTRE, LMOS, OTIS, MyBoeingFleet, Airbus World, etc.) and Microsoft office products
      • Must be able to multi-task, function in an independent decision making environment
      • Excellent written communication skills, including preparation of daily and weekly reports
      • Excellent verbal communication skills, including conducting system-wide briefings using teleconference and briefing senior management
      • Excellent interpersonal skills
      • Minimum of a high school diploma or equivalent
      • Must be able to obtain / retain authorization to access AOA areas**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.Preferred Qualifications
        • 3 years' experience as a lead / supervisor / manager in line maintenance or as a Maintenance Controller, preferably on, B717 and/or A320, A321, A330 aircraft
        • Knowledgeable on ETOPS program and ETOPS Significant systemsAbout Hawaiian AirlinesHawaiian - has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and consumer surveys by Cond-- Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai--i. In 2022, the carrier topped Travel + Leisure's 2022 World's Best list as the No. 1 U.S. airline and was named Hawai--i's best employer by Forbes. -Now in its 93rd year of continuous service, Hawaiian is Hawai--i's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawai--i and 15 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hawaiian Airlines, Honolulu , Duty Manager, Maintenance Operations Control, Executive , Honolulu, Hawaii