Sales Manager II
Company: Hilton Grand Vacations
Location: Honolulu
Posted on: May 25, 2023
Job Description:
Job DescriptionThe Manager Sales II generates maximum sales
efficiencies, while maintaining or exceeding targeted Volume Per
Guest.
This position assists with the supervision of the In House and
Action Line through coaching, modeling, and reinforcing effective
sales and customer service practices, behaviors, and results. This
Manager is the lead on any and all customer service issues that
require experienced and speedy resolution.
Shapes Strategy for Improving Levels of Customer Service:
- Supports the Director of Sales and Sr Sales Manager by
challenging the way things have always been done; looking at
problems, processes and solutions in new ways; and identifying
novel solutions to old problems by trying new methods and
technologies.----This includes enhancing business results, the
customer experience, improving efficiencies, increased cash down
payment at the point of sale, etc.
- Supports the Director of Sales and Sr Sales Manager in managing
the floor and being the point person for customer related
expectations and issues of the sales team
Supports the Execution of Sales Strategies:
- Responsible for the performance of the overall team and
ensuring sales contracts are executed --
- Follows up with personal sales business, including conversion
of pending business, anti-rescission measures, post cancellation
calls, etc.
- Address any concerns regarding the conduct of a Sales Executive
and collaborate with DOS and Senior Managers
Drives for Results:
- Individual production performance meets or exceeds minimum
performance standards for the site
- Responsible for closing sales in accordance with current sales
and contract policies
- Maintain strong product knowledge and assist Sales Executives
with answering Guest questions.
- Interact with Guests to ensure they have a solid understanding
of HGV product and vacation ownership
- Strategize with Sales Executives with regards to sales
presentation and product pitch
- Conducts motivational, meaningful morning sales
meetings
- Helps support the leadership team in managing the Sales
Executives and helps to hold them accountable for adherence to
policies and procedures.
- Generates maximum performance in the sales teams by utilizing
predefined metrics
- Ensures that all new contracts are completed properly and
processed according to current policy
- Manages staff performance to include creating a positive work
environment, driving employees toward desired performance/behavior,
recognition of accomplishments, and corrective actions as
appropriate
- Carries out all other reasonable requests as assigned by
management
QualificationsTo fulfill this role successfully, you must possess
the following minimum qualifications and experience:
- High School Diploma/GED
- Active Hawaii State Real Estate License
- Ability to work a flexible schedule including evenings,
weekends and holidays
- 1-2 years of management experience or 4-9 months of internal
HGV management experience
- 1-2 years of branded vacation ownership experience
- 1+ years of demonstrated ability to train and motivate
individuals in the field of direct sales
It would be advantageous in this position for you to demonstrate
the following capabilities and distinctions:
- 5+ years of branded vacation ownership experience
- Proven ability to multi-task in a fast-paced
environment
- Proven ability to manage and resolve complex customer service
issues
When you join Hilton Grand Vacations, you join a group of Team
Members dedicated to helping Owners and Guests around the world
make every vacation they take a memorable one. Hilton Grand
Vacations is a leading vacation ownership company bringing our
Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation.
Keywords: Hilton Grand Vacations, Honolulu , Sales Manager II, Executive , Honolulu, Hawaii
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