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SAIL Case Manager Supervisor - Remote Opportunity

Company: Zeiders Enterprises
Location: Honolulu
Posted on: May 3, 2024

Job Description:


This position requires the selected candidates to be within 100 miles of a Naval Installation in the region they are supporting. To meet that requirement for this opening, you must be within 100 miles of a Naval Installation in one of the following locations:

Pearl Harbor, HI

Atsugi, Japan

Yokosuka, Japan

Sasebo, Japan


Job Title: SAIL Case Manager Supervisor


The Navy's Sailor Assistance and Intercept for Life (SAIL) program was designed to allow for command support and involvement throughout a Sailor's recovery following a suicide-related incident to optimize successful reintegration and to ensure mission readiness. Through a series of voluntary caring client contacts with SAIL Case Managers, SAIL monitors a Sailor's healing progress by using evidence-based tools at various stages of his/her recovery. SAIL may also increase a Sailor's compliance with existing treatment through monitoring and command support while empowering the Sailor to strengthen their coping skills and build resilience. SAIL provides rapid-assistance clinical case management services addressing risk management, care coordination and reintegration assistance for Sailors identified during the period of highest risk after an event involving suicidal thoughts or behaviors.

The SAIL Supervisor works as a full-time employee of Zeiders Enterprises and provides management support and oversight to the SAIL Case Managers as part of the CNIC Fleet and Family Support Program (FFSP) Global Staffing Contract. This position is virtual, but candidates must be physically located within 100 miles of a Navy installation.

Essential Duties and Responsibilities

Government Interface: Establishes and maintains effective working relationship with area of responsibility government points of contact. Communicates concerns/questions regarding contract performance to the SAIL Operations Manager. Seeks consultation with SAIL Operations Manager regarding policy exceptions and personnel issues. Provides input to the required monthly and quarterly reports.

Contract Staffing: Follows corporate recruiting and contract specific processes to advertise, recruit and hire contract staff. Ensures new employee participate in initial Zeiders' staff orientation and oversees job-related orientation and training compliance. Collects all required employee paperwork.

Staff Support: Serves as the primary corporate management resource for staff at area of responsibility. Ensures that staff has the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision and performance management feedback either telephonically or via web conferencing. Conducts SAIL record reviews and provides consultation to SAIL Case Managers. Ensures that staff complies with corporate policies regarding timekeeping, paid time off, and reporting requirements. Approves timesheets and keeps leave schedules. Initiates staff appreciation as appropriate.

Contract Monitoring: Ensures that contract requirements are met and compliance maintained. Reviews input for monthly/quarterly reports. Advises contract senior management of any contractual issues that may result in Contracting Office action and of any anticipated or proposed adverse personnel action. Works cooperatively with the contract senior management in developing and implementing solutions to contract-related challenges. Monitors program activities and changes through interaction with contract senior management to creatively problem-solve for ensuring compliance with contract requirements and performs periodic audits.

Quality Control: Ensures the implementation and maintenance of required Quality Control plan requirements that support the contract objectives. Participates in site/regional quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality.

Staff Recruitment: Initiates staff recruiting process in accordance with Zeiders' corporate and contract specific hiring procedures. This includes initiating the recruiting process, receiving and reviewing qualified resumes from the recruiter, interviewing qualified candidates, notifying recruiter on candidate selection, and submitting all required approval paperwork.

Contract operations: Understands CNIC SAIL Program PWS requirements, SAIL Program Guide, SAIL FFSMIS User Guide, and Zeiders' compliance policies and practices. Understands the relationship between the government customer and Zeiders' staff. Participates in Zeiders senior management meetings

Program and Personnel Management: Direct Supervisor for SAIL Case Managers within the area of responsibility. Provide oversight, performance monitoring, leadership development support, and consultation. Hiring manager for area of responsibility SAIL Case Manager positions. Provides SAIL training to case managers regarding SAIL record documentation, SAIL policies and procedures, including all protocol referenced in the SAIL Program Guide.

Serves as SAIL Case Manager in support of client needs during staff absences or vacancies

Required Education and/or Experience Qualifications

Must be physically located within 100 miles commuting distance of a Navy installation in the assigned area of responsibility.

Minimum educational qualifications include one of the following; a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association.

Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor) - except if licensed in Illinois, LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)

Each SAIL Case Supervisor must maintain current clinical credentials and privileges throughout their FFSP assignment

A minimum of two years- of full-time, post licensed clinical experience.

SAIL Case Supervisors must meet or exceed the requirements for Tier III clinical practitioners.

SAIL Case Supervisors must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire

Preferred Qualifications

Two years' personnel management/staff supervision of licensed mental health providers

FFSC and SAIL Case Management experience

Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues

Knowledge of standard documentation requirements for clinical case management services

Knowledge of available military and community referral resources

Ability to effectively communicate directly with Command Leadership (Commanding Officer, Executive Officer, Command Master Chief)

Ability to work and thrive in a high stress environment

Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds

Proficiency in oral and written communication skills

Knowledge of Microsoft Office Suite software and skilled in the use of office software

Experience working in a virtual environment and competency in telehealth clinical service delivery

Requirements: All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.

Physical Requirements: Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a dedicated professional workspace that that provides a secure, private environment suitable for telehealth clinical services and staff supervision and is free of distractions or personal commitments during the workday.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $109,000 - $113,000

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Zeiders Enterprises, Honolulu , SAIL Case Manager Supervisor - Remote Opportunity, Executive , Honolulu, Hawaii

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