Alarm Installation Field Manager
Company: Zmana
Location: Honolulu
Posted on: February 1, 2025
Job Description:
ZMANA Smart Security Solutions is looking for a Security Alarm
Installation Field Manager. You'll lead, develop, and support a
team of Field Service Professionals to deliver world-class customer
service with a strong focus on Alarm.com products. This role
involves coaching, training, and ensuring quality, timely
installations according to Zmana and industry standards.Key
Responsibilities
- Recruit and Train: Hire and onboard top talent, ensuring new
hires are well-versed in customer engagement, Alarm.com products,
and installation best practices.
- Team Development: Provide ongoing training and coaching to
improve team skills and performance, ensuring high service
standards and growth potential.
- Performance Management: Set and track key performance
indicators (KPIs), conduct regular performance reviews, and offer
actionable feedback.
- Customer Satisfaction: Actively review customer feedback,
address escalated issues, and drive improvements to maintain high
satisfaction levels.
- Technical Guidance: Guide professionals on complex
installations, troubleshooting, and advanced features of Alarm.com
products and network configurations.
- Collaboration: Coordinate with scheduling, sales, and support
teams to optimize customer experience and minimize rescheduling or
service delays.
- Documentation and Compliance: Ensure accurate, timely
completion of paperwork (work orders, contracts) and enforce
adherence to all company policies.
- Inventory Management: Maintain adequate stock of Zmana and
Alarm.com products, oversee inventory control, and manage equipment
according to policy.
- Safety and Quality Assurance: Uphold high safety standards to
prevent injuries and property damage, regularly inspecting
practices and installations for quality.
- Reporting and Communication: Provide regular updates on team
performance, project progress, and any significant issues to
regional and corporate management.
- Customer Assistance: Step in to cover high-priority
appointments when necessary to maintain customer satisfaction and
timely service delivery.Preferred Experience
- Networking Knowledge: Strong understanding of networking
fundamentals, including IP configuration, Wi-Fi setup, and
troubleshooting of network connectivity issues in residential and
commercial settings. Experience with common networking tools,
router configurations, and securing networked devices is a
significant plus, especially in relation to smart home and IoT
device installations.
- Alarm.com Platform: Proficiency with Alarm.com products and
services, including setup, troubleshooting, and configuration to
ensure optimal performance.
- Salesforce CRM: Experience using Salesforce for tracking
customer interactions, managing service records, and streamlining
workflows within the team.
- PandaDocs: Familiarity with PandaDocs for efficient
documentation and contract management, ensuring all paperwork is
completed and accessible.
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Keywords: Zmana, Honolulu , Alarm Installation Field Manager, Executive , Honolulu, Hawaii
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